Operations | Monitoring | ITSM | DevOps | Cloud

To celebrate our 13th birthday today, I sat down with Catchpoint's co-founders and my friends, Mehdi Daoudi, Chief Executive Officer, Drit Suljoti, Chief Product and Technology Officer, and J. Scotte Barkan, Chief Technology Officer (dialing in from Long Island after a long week of patch fixes), for an informal chat. We looked back to the days when they all met at DoubleClick prior to the three of them (along with Veronica Ellis, now a Principal Engineer at Eventbrite) founding Catchpoint.

Sysadmins, cartographers, and dashboard designers can now personalize Elastic Maps to create richer geodata stories. The 7.14 release of Elastic Maps has the geo capabilities to highlight points of interest, hide unnecessary details, and help you explore new trends in your data. Elastic Maps is available now on Elastic Cloud — the only hosted Elasticsearch offering to include all of its latest features.

AI-based monitoring and anomaly detection is the key to ensuring that businesses can keep pace with the high level of service required for mission-critical applications. Early, contextual detection is a basic requirement for speedy resolution. AI-based monitoring creates more visibility and provides the agility needed to mitigate the outages, blackouts, glitches and issues that do and will happen.

According to a recent Capgemini research, fewer than half (48%) of consumers feel that the connectivity services that they have today adequately meet their remote needs. Still, many CSPs openly admit that they often hear about service issues via social media and sites like Downdetector. And with the fixed/mobile convergence, a negative home broadband experience now has the potential to cause churn for CSPs’ mobile customers too.

New customer logos may be the lifeblood of top-line revenue growth and the focus of sales and marketing teams. But renewals have emerged in the last few years as a key growth driver for SaaS companies. A recent McKinsey study indicated that existing customers can drive between a third and a half of new revenue growth, even at startups. And we’ve all seen the data that says new customer acquisition costs 5X as much as customer retention.

Six years ago, Microsoft found that our global attention span had shrunk from twelve to eight seconds in just five years. This was back in 2015 when Instagram had 400 million users (it currently has over 1 billion), and TikTok, the 15-second-video king, wasn't even born. Yes, our patience is becoming shorter and shorter, and the internet is flooded with websites and content. But all is not lost. If you make sure your website loads faster than average, you may have a chance to bag a potential customer.