Operations | Monitoring | ITSM | DevOps | Cloud


Monitoring and Optimizing the Experience of Remote Customer Care Agents

For network operations teams, having remote employees out of sight doesn’t mean they can be out of mind. This is particularly true for remote employees who directly support and interact with customers. In many industries today, organizations may have a significant percentage of employees working in some type of remote fashion, including those who deliver customer-facing services.

Lessons From Our Fathers: On Network Operations Tools and Expertise

“It’s the network again.” That is what most people think of when they experience degradation in their digital interactions. Whether it’s an app that won’t load, a 404 error, or garbled speech in a streaming conversation—the network’s reputation always seems to take a hit when things go wrong. Battling this perception with facts is essential. This requires knowing what’s up, what’s down, and what’s affected.

WAN Management: Optimize User Experience and Maximize Cost Savings

For IT operations teams running modern networks, the work can be challenging and thankless. These teams don’t ever receive congratulatory messages from executives when a video conference operates flawlessly—they only hear complaints when those sessions are problematic.

Accelerate Triage with DX NetOps Syslog Integration

Today, network operations teams encounter significant hurdles due to shortages of skilled personnel and fragmented toolsets. Despite consolidation efforts, it's common for teams to manage up to 15 different monitoring products. Research suggests that network professionals believe they could potentially resolve 53% of network issues by implementing improved network management tools.

For Fourth Straight Year, GigaOm Names Broadcom Leader in Network Observability

For the fourth consecutive year, Broadcom has been named the highest-scoring leader and outperformer in the 2024 GigaOm Radar Report for Network Observability. In this latest report, GigaOm defines network observability as “a category of solutions that go beyond device-centric network monitoring to provide truly relevant end-to-end visibility and intelligence for all the traffic in your network, whether on-premises, in the cloud, or anywhere else.”

Monitoring vCenter with AIOps and Observability from Broadcom

DX Application Performance Monitoring (DX APM) provides powerful capabilities for monitoring the health and performance of your vCenter infrastructure. In addition to capturing and analyzing important monitoring data, the solution will correlate vCenter performance metrics with metrics of other applications monitored by DX APM.

How MSPs Can Maximize Network Observability: 3 Keys to Success

In today’s increasingly dynamic digital world, the need for end-to-end network visibility has never been more critical. These requirements are especially profound for managed service providers (MSPs) and communications service providers (CSPs). MSPs and CSPs find themselves at the epicenter of digital transformation.

Best Practices for Operating and Monitoring an SD-WAN Network

SD-WAN has emerged as a game-changer for organizations seeking to optimize network performance and enhance connectivity across geographically dispersed locations. However, you need effective operational and monitoring practices to get the full benefit of SD-WAN. This becomes increasingly important due to the operational and security challenges that arise as SaaS applications become more popular and end users can work from anywhere.

How to Harness GenAI in DX NetOps to Speed Troubleshooting

Have you ever considered leveraging generative AI, also known as GenAI, to support your network operations? If so, you are not alone. According to IDC, teams in 43% of IT organizations are investigating various potential applications of GenAI. Additionally, Gartner predicts that within the next two years, GenAI technology will be responsible for 20% of initial network configurations.