Operations | Monitoring | ITSM | DevOps | Cloud

In this video, Chris shares his thoughts on the difference between active learning: writing and sharing debriefs, meeting to walk through an incident, etc., and passive learning: running incidents in the open, dynamic collaboration, reviewing past incidents.

Taken from our a full debrief on "Learning from incidents is not the goal", Chris walks through MTTR, the justifiable bad rap it has, and his thoughts on it as a measure.

ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top-notch IT service delivery. With advanced ITSM functionality and easy-to-use capabilities, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction.

Are you ready to delve into the captivating world of helpdesks? Join us as we'll take you on a step-by-step exploration of helpdesks. Learn about their pivotal role in troubleshooting, their exceptional ability to predict and prevent issues, and how they pave the way for quick solutions and delighted customers.

Artificial intelligence has changed the landscape of technology, especially as we collect and analyze vast amounts of data. As AI workloads are distributed among compute nodes and across data centers, what problems are posed for traditional networking, and what solutions can we discover? This live discussion between Justin Ryburn, Field CTO at Kentik, and Phillip Gervasi, Director of Technical Evangelism at Kentik, dives deep into the current state of data center networking in the age of AI.

What are the secrets to successfully adopting PagerDuty? Dormain will sit down with Senior Manager of Customer Success Engineering, Matt Linebarger to get his list of things he wished every PagerDuty user knew.

Want to uncover slow page loads and know what’s causing slow app response times? Let Sentry Performance be your guide. Learn the basics of application performance monitoring with Sentry in this livestream.

SolarWinds announces Enterprise Service Management (ESM), allowing other departments to setup their own service desk.

Tempo offers amazing performance, but there are still cases where TraceQL queries take a long time to return results. This could be due to a multitude of reasons from the complexity of the query, amount of choices stored, or the timeframe selected. See how to navigate your query results more quickly, with query results streaming, available as an experimental feature in Grafana version 10.1.

Pinpointing specific spans can be daunting, but the new span filter feature in Grafana 10.1 is here to solve that. Span filters allow you to refine the spans displayed in Grafana based on specific criteria.