Operations | Monitoring | ITSM | DevOps | Cloud

What is Live Call Routing?

If there’s one essential thing we’ve learned from being in the business of digital operations for more than 13 years, it’s that every business has a unique approach to building resilience with its bespoke tech stacks and processes. Many PagerDuty customers around the world are starting to provide direct access to their on-call teams with Live Call Routing (LCR).

Tigera has been awarded Microsoft's 2022 Partner of the Year award for OSS on Azure

We are proud to announce that we have won the 2022 Microsoft OSS on Azure Partner of the Year award! The Microsoft Partner of the Year Awards recognize Microsoft partners that have developed and delivered outstanding Microsoft-based applications, services, and devices during the past year. Awards were classified in various categories, with honorees chosen from a set of more than 3,900 submitted nominations from more than 100 countries worldwide.

How to monitor Tomcat with OpenTelemetry

We are constantly working on contributing monitoring support for various sources, the latest in that line is support for Tomcat monitoring using the JMX Receiver in the OpenTelemetry collector. If you are as excited as we are, take a look at the details of this support in OpenTelemetry’s repo. You can utilize this receiver in conjunction with any OTel collector: including the OpenTelemetry Collector and observIQ’s distribution of the collector.

Deconstructing AIOps: Is it even real?

This essay explores AIOps and investigates if machine intelligence applies to IT operations (ITOps). I will dive into objection handling around artificial intelligence (AI) in pop culture and address the limitations around data sets and implicit bias coded into machines. Then, I will delve into what this means for ITOps and the ways AI-based parsing utilities can help operators and developers alike. How does Sumo Logic enable anomaly detection and identify threats?

Dashboard Studio: Level-Up Your App with Dashboard Studio

Dashboards are a powerful tool for communicating a lot of information at once. Many Splunk apps are packaged with dashboards to help you make the most of your data. For example, the Microsoft 365 App for Splunk comes with a number of dashboards to provide insights around usage, incidents, and more.

Financial Impact of an Outage

In October 2021, the world’s largest social media platform suffered a massive worldwide outage affecting billions of customers. Facebook has a monthly active user base of 2.8 billion users, which increases to 3.5 billion when you include its subsidiaries such as Instagram, WhatsApp, and Oculus. The platform succumbed to a “Gigalapse,” which happens when a server can’t adequately respond to excessive demand.

Seven Easy MSP Marketing Activities You Can Do This Summer

Just because school is out doesn’t mean that you should let your marketing efforts take a summer vacation as well. Here are seven easy activities to market your MSP that you can implement that will keep your marketing efforts chugging along through the heated months to set you up nicely for the fall and winter ahead.

The Auvik Network Device Buyer's Guide

Buying the right network devices is an essential part of network design, and can have an impact throughout the network lifecycle. Get it right, and your network is high-performing, easy to troubleshoot, and reliable. Get it wrong, and downtime, complexity, and costs add up fast. A network device buyer’s guide would probably be really helpful. So we made you one.

How to remote debug an HTTP trigger Azure Functions in Visual Studio 2022

Sometimes it may not be easy to debug Azure Functions deployed on Azure since we cannot do inline debug through the Azure Portal. An option for us is to write information to the Logs console in key parts of our code to get insights into what’s happening inside our Function. We can do that using the following sentence: Another option, especially if we are developing our Azure Functions inside Visual Studio, is to run the Function locally.

Java Debugging: Using Tracing To Debug Applications

Write enough programs, and you’ll agree that it’s impossible to write an exception-free program, at least in the first go. Java debugging is a major part of the coding process, and knowing how to debug your code efficiently can make or break your day. And in Java applications, understanding and leveraging stack traces can be the game-changer you need to ship your application quickly. This article will cover how to debug in Java and how Java stack traces simplify it.