Operations | Monitoring | ITSM | DevOps | Cloud

K-12 and Network Monitoring: Solving IT Mysteries, Meeting Challenges

To say that K-12 school systems have challenges is an understatement. COVID forced schools to make a dramatic turn towards remote learning, which meant the network was anything but insular, forcing IT to efficiently support thousands of new remote endpoints. That is on top of other K-12 network challenges. Issue number one: tight budgets. Most school systems are tight for cash, especially after the financial stresses of COVID and all the millions spent on PPE.

South East Asia-based company reduces its MTTR using Applications Manager

Founded in 1983, KFin Technologies is a leading transaction processing platform based in South East Asia. The organization serves the mission-critical needs of asset managers with clients in mutual funds, AIFs, pension, wealth management, and corporations in India and abroad.

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Best Practices for Communicating with Customers During an Outage

Incidents are unavoidable when running a business. When an incident does inevitably occur, communication is critical while your teams are working to minimize the impact and expedite a solution. For technical resolvers, the first steps during an incident are to look for any leads that point to the source of the issue. Customer service and communications teams, however, must prioritize establishing effective communication with impacted users. Both teams have the right frame of mind, they need to be aligned. This becomes more complicated when such an incident is an outage.

Logit.io Announces The General Availability of OpenSearch

You may remember from our previous update (published August 2nd 2021) that we announced our initial support for the beta version of OpenSearch, well today we are pleased to announce that we’ve recently launched OpenSearch & OpenSearch dashboards 2.0.0 available for all platform users to use from today.

How Travel Disruptions Have Affected Website Performance

Recent travel disruptions have impacted customers in more ways than one. Cancelled flights, extended airline wait times and staff shortages have all contributed to long-awaited holidays being disrupted or cancelled, often at the last minute. As a result, there has been an erosion of consumer trust and confidence in the travel industry.

The cost of cloud: 5 takeaways

Earlier this year we released our report on the cost of cloud. Through this white paper we discovered the complexities of cloud costs for businesses and alternatives beyond the hyperscalers. This white paper saw 1,000 cloud developers surveyed about the management of their cloud services, and the degree of costs associated with it. From this analysis, we were able to come up with 5 key takeaways outlining the degree to which hyperscalers are overpromising and under-delivering.

Distributed Caching on Cloud

Distributed caching is an important aspect of cloud based applications, be it for on-premises, public or hybrid cloud environments. It facilitates incremental scaling, allowing the cache to grow and incorporate the data growth. In this blog we will explore distributed caching on cloud and why it is useful for environments with high data volume and load.

Spinning Time Series into Efficient Wind Power

Operating sustainably and promoting green practices can be more complex than you imagine. The benefits of sustainable practices can be significant for businesses, people and the planet. Companies need to ensure that they’re achieving those benefits in a way that complies with established rules and regulations to maximize the impact these initiatives have.

What is an incident, how to handle it, and tips for good incident management

Customer retention is critical. Studies show that acquiring a new customer is five to 25 times more expensive than retaining an existing one. On top of this, a marginal increase in customer retention can yield increases in revenue up to 95%. Customers spend a lot of time interacting with businesses online and their user experience can have a major impact on how they view a company. One bad user experience can send a customer into the arms of a company's competitor.