Operations | Monitoring | ITSM | DevOps | Cloud

Predictions: AI and Automation

Artificial Intelligence (AI) - or more specifically Machine Learning (ML) - and automation were big topics for many of our customers in 2022. Common reasons for the interest in AI and automation were to: increase efficiency, reduce manual processing, minimise human error and - especially for the use of ML - identify ‘unknown unknowns’.

Webinar: The 2023 ITOps forecast

Tech saw a lot of challenges in 2022. ITOps, NOC, and SRE teams grappled with shifts in staffing, a disappearance of those with tribal knowledge, a continuing transformation of consumer spending habits, and a general disruption of workplace culture. So what will 2023 look like for the industry? Likely, more volatility—but our panel of industry experts are here to help you navigate the choppy waters while also making some bold predictions. Change is the only constant in the tech sector.

What Is GraphQL? A Simplified Overview of Use and Benefits

The use of APIs is at the forefront of automation. There are many ways for developers and applications to make use of APIs, and GraphQL is one way to make the most of the data. As technologies continue to grow and evolve, especially with drivers like the DevOps methodology, it is important to keep on top of better and quicker ways to meet our business goals. This is one of the reasons I find GraphQL to be so exciting, and why everyone should understand it.

4 Azure Load Balancer Metrics to Monitor

An Azure Load Balancer is a Layer-4 (TCP, UDP) load balancer that provides high availability by distributing incoming traffic among healthy VMs. A load balancer health probe monitors a given port on each VM and only distributes traffic to an operational VM. Azure Load Balancers are frequently used in Azure Virtual Desktop (AVD) deployments. From our work with Azure Load Balancer, we think there are 4 key metrics and events you should proactively monitor and alert on.

Why Should You Care about SaaS Discovery and Management?

Overall, 59.77% of these customers said “All 3 of These Areas” are on the radar! Software as a Service (SaaS) has become a staple in the modern workplace. With the new last mile of the office network, businesses have had to adapt to a hybrid work-from-home model, making SaaS apps more critical than ever. In fact, Gartner predicts that the SaaS industry as a whole will see 16.8% growth in 2023.

Ten Automations to Make Your Network Agile and Efficient

Even in the most structured environments with clear operational strategies, complexity build-up in infrastructure and operations is unavoidable as businesses grow. To help these environments thrive in a consistent, reliable way, it’s vital to optimize the IT function: the backbone that supports every business application and ensures service excellence across all other functions. Automating operations is the only way for IT to scale and support today’s business demands.

How To Get the Most Out of SMS Marketing

Here is a quick confession. One time I bought SMS contact lists. Don't DO It! You'd be surprised how easy it was to get more than 100k phone numbers for a tiny fee. Welcome to the murky side of SMS marketing. Have you ever received an SMS message and wondered "where the h*** did this person get my phone number?" Annoying, right? That's not SMS marketing. That's called SPAMMING. And we can all agree it's annoying to high heavens. As a business looking to generate leads, you won't get far with that kind of approach. That's not how a successful SMS campaign works.

Top CIO Challenges in 2023

Almost a decade ago, public clouds offered CIOs the possibility to explore OpEx based infrastructure to optimise their costs. A few years later, many came to the conclusion that the public cloud is not a one-size-fits-all solution to every infrastructure and operations challenge, and cloud repatriation projects gained popularity. CIOs began moving back some of their workloads to private and hybrid/multi-cloud environments to get the best of both worlds.

Understanding Azure Storage Regions: A Comprehensive Guide

Azure Storage is a cloud-based storage solution that provides highly available, secure, scalable, and durable storage for your data. Azure Storage provides multiple types of storage options, including Blob storage, File storage, Queue storage, and Table storage. One of the critical factors in selecting Azure Storage is choosing the right region for your data. In this article, we’ll discuss Azure Storage Regions in detail and provide a comprehensive guide to help you make an informed decision.

Azure Storage Limits

As businesses increasingly rely on cloud storage solutions to store and manage their data, it’s essential to understand the limits of the storage options available to them. One popular cloud storage platform is Azure Storage, which offers a range of storage options including Blob storage, Queue storage, Table storage, and Virtual Machine disk storage.