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How to improve the customer service experience through status pages

With the 2021 holiday season right around the corner and the COVID-19 pandemic still prevalent, businesses are being conducted online now more than ever. The holiday rush also comes with incidents like websites going down, slow load times, and even possible hacking attempts. While planning to tackle the sudden increase in website traffic during the festive season, businesses must have an incident response plan in place to handle unexpected outages and the consequent surge in customer inquiries.

ARM vs Intel: What Are They? What is the Difference Between Them?

Most computing devices today are likely to have an Intel processor, or an ARM (Advanced RISC Machine) processor, such as the CPU in your smartphone or tablet. Both chip architectures are optimised for low-power operation in order to provide mobile devices with the long battery life they require. However, they reflect different mindsets from a technical standpoint.

k6 introduces browser automation and Prometheus support in k6 OSS

While there is a lot of focus on the three pillars of observability to provide insight into application performance in production, load testing is the other side of the observability story. By using the open source load testing tool k6 — which Grafana Labs acquired earlier this year — developers can simulate real-world traffic to test the reliability and performance of software changes and new features, not to mention flag performance issues before impacting end users.

Who Should Be On Your Incident Response Team?

When an incident strikes, an organization’s reputation and revenue, as well as customer trust are at stake. Assembling an effective incident response team is critical to minimizing the incident’s impact. But what exactly is an incident response team? Who should be a part of the team and what are their responsibilities? Successful incident responses require a team with a diverse set of problem-solving and communication skills.

How to rename an API Connection thru the Azure Portal

Starting building Logic Apps thru the Azure Portal is, without a doubt, the most intuitive and fast approach. It doesn’t require any additional tool or software, it doesn’t require a Visual Studio license, and almost all beginner tutorials or documentation use this approach. And finally, all types of users are familiar with the Azure Portal. But not everything is perfect, and one of the most difficult best practices to implement is a proper API Connection naming convention.

Linux Mint vs Ubuntu: Who will win?

Linux is an open-sourced operating system for computers, smartphones, servers, mainframes, and embedded devices. The main advantage of Linux over other operating systems is that Linux is an open-source operating system, which means that you can view, edit, customize, enhance, and share the code with anyone. The release of Linux garnered a huge community of contributors that created a variety of features and distributions for users at no added cost.

Show Your Support for Small Business This Holiday Season

In 2010, American Express® launched #ShopSmall, the first national campaign to promote and support small businesses. The campaign culminates with Small Business Saturday, observed yearly on the day following Black Friday, a day that is classically a high traffic day for shoppers to spend big with corporate retailers. NinjaOne prides itself on being a vendor with small business roots, having started with humble beginnings and being led by a team of independent IT leaders.