Operations | Monitoring | ITSM | DevOps | Cloud

Learn how DNS (Domain Name System) works and why it's called the internet's phone book. This video breaks down the entire DNS resolution process, from cache checks to root servers, and covers every essential DNS record type, including A, AAAA, CNAME, MX, NS, SOA, TXT, PTR, SRV, and CAA records.

Managing dozens of client environments you don't own, behind firewalls you can't see through, while keeping SLAs intact is the essential MSP predicament. Site24x7 MSP is a cloud-native platform built to solve it. From a single multi-tenant console, monitor servers, networks, applications, and cloud workloads across AWS, Azure, and GCP with agent-based telemetry that catches issues before they escalate. True data isolation and RBAC keep client accounts secure. White-labeled portals, domains, and agents make it look like your platform. AI-powered self-healing workflows resolve incidents automatically.

Alert fatigue remains one of the most underestimated problems in IT operations. Srinivasa Raghavan, director of product management, explains how event correlation addresses it. Event correlation is the process of grouping related alerts from across your infrastructure into a single, contextual incident to reduce the volume of noise during an outage or service degradation. In this short clip, Srinivasa walks through what how the feature functions and why high-volume alert environments make this kind of signal-to-noise reduction operationally significant.

Learn about the nuances of digital experience monitoring from our expert Q&A format webinar.

When your distributed system goes down, your team spends days sorting through noise. That is revenue walking out the door. In this video, Jasper Paul breaks down the event correlation engine built to eliminate alert fatigue, and accelerate root cause analysis. Most monitoring tools still rely on basic time-window alert grouping — clustering alerts that fire at the same time and calling it correlation. But in a distributed system, outages are never isolated events. And grouping symptoms doesn't find root causes.

What happens when observability grows faster than infrastructure? In this episode of Heartbeat Behind the Metrics, Hemachand Munagapati, Product Manager at Site24x7, reflects on over 15 years with the product and how the idea of a single pane of monitoring has shaped everything that followed.