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The latest News and Information on IT Service Management, Service Desk and related technologies.

AI Reporting: Turn IT Data Into Insights | Ivanti

Oct 27, 2026 By Ivanti In Ivanti
Discover how Ivanti Neurons AI turns IT and security data into actionable reports—just describe what you need in natural language. AI reporting takes the complexity out of report creation. With Ivanti Neurons AI built into the reporting experience, you can start with a suggested request or simply describe what you need in plain English. Neurons AI interprets your request and builds a tailored report draft with the relevant data, columns, filters, and aggregation—no manual query building required.
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onpage

10 Best AI ITSM Tools in 2026 (Compared)

Oct 27, 2026 By Michelle Chua In OnPage
Artificial intelligence (AI) is changing how IT teams manage service requests, troubleshoot technical issues, and respond to incidents. As IT environments become increasingly complex, traditional service management processes can struggle to keep up with growing ticket volumes, recurring incidents, and rising expectations for faster resolutions.
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nexthink

Nexthink Named a Leader in Forrester Wave DEXM Solutions 2026

Oct 27, 2026 By Pedro Bados In Nexthink
Dear Nexthink community, Nexthink has been named a Leader in the 2026 Forrester Wave for Digital Employee Experience Management Solutions. I am incredibly proud to share this recognition with our customers, partners, and every Nexthinker whose commitment and ambition have brought us here. As a founder, this recognition is particularly meaningful.
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motadata

NOC Monitoring: What a Network Operations Center Tracks and How

Oct 26, 2026 By Ramya Shah In Motadata
NOC monitoring decides how fast a network problem turns into a fix. If your NOC watches the wrong layers, it misses the fault. If it alerts on everything, the real fault gets buried. According to Uptime Institute's Annual Outage Analysis 2026, 57% of operators said their most recent major outage cost more than $100,000. Most teams already collect plenty of data through network monitoring. The hard part is turning that data into a short queue of alerts that the right person acts on.
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motadata

How to Patch PHP2Shell Across Every Server and Prove Each Fix to Auditors

Oct 22, 2026 By Poonam Lalani In Motadata
When a critical flaw surfaces in the language behind a large share of your web applications, how quickly can your organization name every server that runs it? PHP2Shell puts that question in front of every IT leader who runs PHP. The answer decides how long the business stays exposed. Here's the short version. PHP2Shell covers two flaws in the PHP engine, and either one lets an attacker run code on a web server with no login at all.
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nexthink

What Four Leadership Circles Revealed About Operationalizing DEX

Oct 22, 2026 By Darren Wright Independent IT Consultant In Nexthink
Earlier this year, I spent time with technology leaders across four major cities – San Diego, Boston, London and Dallas, as part of four Leadership Circles. Taken together, the conversations reinforced how far digital employee experience has matured for many organizations. The focus has shifted from understanding why DEX matters to exploring what it takes to operationalize its success. San Diego focused on the changing role of IT and the strategic case for DEXOps.
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InvGate

PHP2Shell: How to Find Vulnerable PHP Versions on Your Devices

Oct 21, 2026 By Ignacio Graglia In InvGate
Last updated: October 21, 2026. We'll update this article as PHP and Linux distributions publish new information. PHP2Shell is the nickname of two critical vulnerabilities in PHP that let an attacker run code on a web server without logging in. PHP released the fixes on October 21, 2026, and IT and security teams now need to know which of their servers and computers run a vulnerable PHP version, so they can patch those first.
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motadata

What is Jaeger Tracing and How does It Locate Slowdowns Across Microservices

Oct 21, 2026 By Poonam Lalani In Motadata
Why does a checkout or login take several seconds when CPU and memory look normal on every server? In microservices, one click can travel through a long chain of components before the user sees a response. Any one of them can hold the request up, and server graphs won't tell you which. Logs show what each service recorded. Metrics give you averages. What's missing is the path one request took and the place it lost time, and Jaeger tracing records exactly that.
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motadata

What is Distributed Tracing? How a Request Becomes a Trace

Oct 21, 2026 By Ramya Shah In Motadata
A checkout request leaves the browser and touches seven services before anything comes back. Seven dashboards light up. Every one of them reports a healthy number for its own service, and every one of them is telling the truth about a different slice of the work. Nobody measured the request. That gap is what pushed tracing in beside metrics and logs as a core signal of observability. In this blog, you will: By the end you will open a trace and say where the time went.
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