Operations | Monitoring | ITSM | DevOps | Cloud

Managing alert routing in complex environments is hard. When events occur, alerts must reach the right people at the right time, but traditional alert sources struggle with sophisticated, context-aware routing. Event Flows is ilert’s node-based workflow system at the heart of our alerting infrastructure. It enables intelligent event processing, time- and context-based routing, and safe automation, so teams reduce alert fatigue and accelerate incident response. ‍

Secure and seamless communication is at the heart of effective patient care. Whether coordinating handoffs, requesting consults, activating code teams, or managing after-hours coverage, clinicians rely on messaging systems that are reliable, fast, and built to protect patient data.

A war room is a dedicated space where a cross-functional team gathers to handle critical incidents. While the term once implied a literal room filled with maps and consoles, today many war rooms live online with video links, shared dashboards, and collaboration tools.

Modern operations happen in Slack, where teams spend their days collaborating, troubleshooting, and resolving incidents. And while many incident management tools offer Slack-friendly experiences, they lack end-to-end capabilities that teams need. During critical moments, other tools may require users to switch between Slack and their own interfaces, creating friction.

Availability describes how often a system is operational and accessible when users need it. It answers a basic question: Can I access the service right now? Availability is often expressed as a percentage over a set time window.