Operations | Monitoring | ITSM | DevOps | Cloud

Improving your influence over the company will help you deliver high quality work as your goals will be closely aligned with those of the company. In this blog piece, Ricardo has explained how to improve your influence as an SRE. Balancing fast-paced business requirements with the demands of keeping production services stable is not an easy task.

While service incidents can be wildly dissimilar, they tend to have one thing in common: a need for quick resolution. Response teams need a robust, repeatable process to follow that ensures fast, mistake-free execution, especially for those 4 AM calls. Having a documented checklist saved where the entire team can access and use it at any time could make the difference between quick resolution or compounding the problem.

A Recent Dice Article Titled – Data Breach Costs: Calculating the Losses referenced a 2021 IBM and Ponemon Institute study that looked at nearly 525 organizations in 17 countries and regions that sustained a breach last year, and found that the average cost of a data breach in 2020 stood at $3.86 million.

“Thanks to Enterprise Alert and the acknowledgement function, we can track the alerting and response digitally and have the certainty that our employees always take care of incidents in our critical IT infrastructure in a timely manner. IT alerting with Derdack, which has to be documented according to BaFin KRITIS, is highly reliable.”, Markus Reusch, Product Owner Monitoring, Debeka

A critical part of managing modern software development is setting up and running an on-call rotation. But that often involves significant toil, in part because many of the existing tools are cumbersome and not developer-friendly. That’s why we’re excited to announce Grafana OnCall, an easy-to-use on-call management tool that will help reduce toil in on-call management through simpler workflows and interfaces tailored for devs.

At incident.io, we ship fast. We're talking multiple times a day, every day (yes, including Fridays). Once I merge a pull request (PR), my changes rocket their way into production without me lifting a finger. 💅 It's when we tackle larger projects that this becomes a bit more complicated. We recently launched Announcement Rules, which let you configure which channels incident announcements are posted in depending on criteria you define.

The world is moving fast, led by an ever-accelerating IT landscape. In recent years, two distinct types of teams have emerged that assist in driving this business transformation: DevOps/SRE teams that are in charge of driving rapid innovation of products and services, and IT Ops/NOC teams that focus on preventing outages and maintaining the high level of quality, reliability and serviceability that modern, discerning customers expect.