The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Sony Interactive Entertainment (SIE) is a multinational video game and digital entertainment company owned by global conglomerate Sony. SIE primarily operates the PlayStation brand of video game consoles and products.
Learning from incidents has become something of a hot topic within the software industry, and for good reason. Analyzing mistakes and mishaps can help organizations avoid similar issues in the future, leading to improved operations and increased safety. But too often we treat learning from incidents as the end goal, rather than a means to achieving greater business success. The goal is not for our organisations to learn from incidents: it’s for them to be better, more successful businesses.
Although some organizations may hesitate to publicly announce when they have an incident — afraid that acknowledging outages will scare customers away — the opposite is often true. When you proactively communicate with your customers, even during bad times, you have the opportunity to not only build trust but also buy grace during the incident.
When we detect a problem with your site we can notify you via mail, a slack message, a webhook, or any of our other notifications channels. For most of our users this is enough, but those work in larger teams often need more flexibility. Today, we are launching our Opsgenie integration, a modern incident management platform.
In any operation or activity, unforeseen happenings can derail progress. The job of a good manager is to try their best to make the hitherto unforeseen visible and planned for. It’s all too easy to find yourself reacting to occurrences that can throw you and the company into turmoil, with frantic fixing on the back foot being the result. The best managers can make it look like they don’t do much.
The FDNY EMS Command responds to more than 4,000 calls per day. They range from car accidents to building fires to cats stuck in trees, and responses vary accordingly. Sometimes they might take hours, sometimes they take just a few minutes. With such unpredictable conditions, the FDNY focuses on improving what they call “response time.” That’s the amount of time between a 911 call being made and emergency responders arriving on the scene. This might sound familiar.
How often have you heard the phrase “trust is earned” in life? While well-meaning, I think this can actually lead to some strange behaviour at work, especially when you’re on a fast growing team. Startups experience a lot of chaos and unknowns your teams need to navigate, so it’s vital to know you can trust the people around you. As you grow, how you set expectations around trust as people join your team can impact your ability to hire, onboard, ship and ultimately, survive.
