Incident management features in Jira Service Management
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Incident Management
The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
How Do I Add a Major Incident Response to an Existing Integration? - Ask Adam
When we receive an alert, the obvious choice is to accept responsibility for the issue and start resolving it ourselves. But, what happens when the incident is far more major than we thought? With xMatters, you don't have to scramble to find who else is on-call, you can configure the platform to help find other responders for you.
A Migration That Paid Tech Dividends
TL;DR: Old, deprecated code/infrastructure is a challenge that every engineer will come across. Remedy what you can and remember that some extra effort can go a long way. It can uncover issues that, when addressed, will save you in the future. Part of the challenge of software development is maintaining legacy code and infrastructure. When you ignore or neglect these, issues start to pop up and your reliability suffers, causing pain for your customers. The trick here is to actively steward each project.
3 Ways to Use the xMatters and Microsoft Azure Monitor Integration
For a number of years, the debate on DevOps vs. ITIL has divided many technology teams. On the surface, both practices seem at odds with one another—DevOps harnesses the power of human collaboration and communication to support innovation, while ITIL utilizes a more systematic and structured approach to deliver service quality and consistency. But, if we take a deeper look, you’ll find that not only can DevOps and ITIL co-exist, they can even complement each other.
SRE vs. DevOps: What are the Differences?
SRE and DevOps are closely related concepts, and many businesses can benefit from embracing both of them. Nonetheless, there are important distinctions between SRE and DevOps.
Best practices for writing incident postmortems
After you have stopped an incident from affecting your customers, you need a more thorough investigation in order to prevent similar incidents in the future. Postmortems record the root causes of an incident and provide insights for making your systems more resilient. At the same time, postmortems can be difficult to produce, since they require deeper analysis and coordination between teammates who are busy with the next development cycle.
How organizations Handled Incidents Before and After Deploying AIOps - Part 1
Organizations are always looking for new ways to innovate and reduce costs and allocate resources more efficiently. In this blog post, we will look at how enterprises handled incidents before and after deploying AIOps.
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Best Practices to Reduce DevOps Burnout
As software development teams struggle with spotty, siloed software delivery cycles, the DevOps approach provides relief by unifying stakeholders to achieve faster, collaborative and continuous software delivery. However, the DevOps methodology fails if it does not address the issue of DevOps burnout. In this post, we’ll uncover strategies that DevOps teams can use to better manage their work environment.