As a ServiceNow manager, have you ever wondered how you can deliver a satisfying customer experience to your end users without increasing headcount, or adding to the workload of your existing front-line workers? In a world of digital transformations and disruptions, providing swift and complete customer service is about finding and fixing gaps in existing incident management processes using data analytics.
One of our favorite things about Mattermost is that it makes it easy for teams to collaborate on projects and topics in specific channels. Today, we’re excited to announce that Mattermost users can now easily carry conversations over to a video conference and screen sharing with Jitsi, a leading open-source video conferencing solution.
Companies need special scheduling tools to organize and plan events, tasks, and various facilities. The business executives and managers or various projects need to be well-versed in their upcoming course of action. They need to plan their week accordingly, to decide when to attend meetings, events, and when to attend to clients. By planning their whole day, they will have time to make payments and perform their respective roles and responsibilities without any hassle.
What tool does your staff use most to communicate? If you’re like a lot of other companies, you may have recently started using Microsoft Teams. In April of 2020, Microsoft reported having 75 million users with a push of 31 million new users due to the COVID-19 stay-at-home orders. At Uptrends, we think it is important that our customers can get their monitoring alerts using the communication channels they use most, so we’ve added a new Microsoft Teams integration.
In our previous post, we introduced the concept of the Elastic Workplace Search Custom Source API as a means of adding data for which a prebuilt content source integration isn’t available. We used a simple example — a CSV file of contact information — to demonstrate the process along with the use of the associated REST API. In this post, we explore ingesting data from a more complex organizational source: Trello.
