Operations | Monitoring | ITSM | DevOps | Cloud

This year, I got a unique opportunity to call in at Mattercon 2020 and give a talk about my experience working on Mattermost and open source software (OSS) in general. I talked about how OSS helped me grow as a self-taught developer and how working on issues from Mattermost’s repos helped me gain experience and confidence in software development. In this article, I will highlight some of the things I talked about and also throw in a few pointers related to working on OSS.

Helping businesses deliver a seamless customer experience and ensure zero downtime has always been a key aspect of ManageEngine ServiceDesk Plus. One of this service desk solution’s powerful integrations is with Site24x7, wherein tickets are logged for specific Site24x7 alerts like Trouble, Critical, and Down. Once the incidents are resolved in Site24x7, their associated tickets are automatically closed in ServiceDesk Plus.

Jira users rejoice! We know many project managers rely on Jira, and developers are required to use it for issue tracking. The feedback we get from developers is that they don’t enjoy having to context switch to manage issues. Now, the best way to Jira is not going into Jira at all! You no longer have to leave the GitKraken Git GUI to do any of the following: *Paid features for Jira integration; free for GitKraken Boards integration.

Tanay is the Head of Developer Relations at n8n. He has published books on WebVR, virtual assistants on Raspberry Pi, and FirefoxOS. He has been listed in the about:credits of the Firefox web browser for his contributions to the different open source projects of the Mozilla Foundation. I’ve been involved in the DevOps world for a while and yet I finished reading The Phoenix Project only recently. The book piqued my interest in how teams execute their incident response playbooks.

Mattermost 5.23 includes improvements that will help your team collaborate more effectively.

Long before “coronavirus” and “social distancing” were part of our vocabulary, PagerDuty set out to rebuild our online community to better serve our members and provide the support necessary to weather tough times like these.

A major goal of DevOps is task and process automation. While total automation is possible to a large extent, DevOps engineers can’t just run a process and then leave it. They need to quickly react in the event of downtime and incidents. Usually, it’s important to react as fast as possible because downtime for even a few minutes can cost from $2,300 to $9,000 according to the Ponemon Institute in 2016 and a 14-hour outrage cost Facebook an estimated $90 million in March 2019.

As of April 15, 2020, Mattermost Extended Support Release (ESR) version 5.9 is no longer supported. If any of your servers are not on ESR 5.19 or later, we highly recommend that you upgrade immediately. With our simple upgrade steps, it takes only a few minutes. Mattermost adopts a monthly tick-tock release cycle, with a new version shipping on the 16th of each month.

Nowadays, Slack is often the default choice for an online communication tool in the tech industry. Startups, enterprises, open-source projects - they all use Slack to communicate within their organization but sometimes also with their users and community. Our startup was no different. In this article, I explain what made us look for Slack alternative and what are our impressions after a month of switching to Discord, so you can learn from those before you make your decision.