For many companies, Elastic included, wikis developed with Confluence are a critical source of content, procedures, policies, and plenty of other important info, spanning teams across the entire organization. But sometimes finding a particular nugget of information can be tricky, especially when you’re not exactly sure where that information was located. Was it in the wiki? In a Word doc? In Salesforce? A GitHub issue? Somewhere else?
In the middle of January 2020, I got a notification about the upcoming Mattermost hackathon that was being hosted on the HackerEarth platform. I checked out the hackathon page but I forgot about it the next day when I went to work. One morning, I was surfing the internet sipping my coffee and landed on a website that discussed why employee churn rate is high in organizations.
Most of us here at BugSplat spend the majority of our day at our computer. If you are reading this post, there's a good chance that you probably do too. And, like us, you probably expect that computers are just supposed to work for you. However, in my experience, this close relationship we share with our machines just expands the realm of possible annoyances we encounter day-in and day-out.
Contact or Call... Center or Centre... Call them what you will, but, wow, we’re calling them and we’re counting on them now more than ever! The dramatic shift to remote everything has flooded Contact Centers with more calls, while also requiring providers to adopt remote, distributed architectures.
Millions around the world have had to switch nearly overnight to working remotely. But adopting remote work isn’t easy for every team. Deploying a messaging platform can be difficult for enterprises with high security, compliance, and control requirements.
In recent weeks, the coronavirus pandemic has forced millions of people around the world to suddenly work from home. For many, remote work had been an occasional experience; for others, it was altogether unfamiliar. Now, working from home is the “new normal” for many of us, at least for the short-term. If you are new to remote working, it can feel challenging to adjust as you find a new rhythm for connecting with others and managing the workday.
