Operations | Monitoring | ITSM | DevOps | Cloud

July 2024

Streamlining Billing Operations: MSP Transforms Billing and Service Management with Galileo

A large government-focused IT solutions provider faced a challenge after securing a lucrative contract with a massive government agency. The contract demanded detailed, usage-based billing calculations, posing a significant operational hurdle. Turning to Galileo proved to be the solution, allowing the provider to meet complex billing requirements, streamline operations, and ensure contract success.
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Enhancing Aspire with AI: integrating Ollama for local error resolution

In this article, we'll explore how we developed an Aspire component that spins up an Ollama container and downloads a Large Language Model, ready for use. If you're new to any of these technologies, you can continue reading, otherwise feel free to skip to the technical walkthrough. As a quick bit of background, we recently released an Aspire component that brings a free, lightweight Raygun app into your local development environment to help debug exceptions. We then subsequently enhanced this with AI Error Resolution capabilities which runs entirely on your local machine.

Future of Debt: Will Technology Lead to Financial Liberation?

Is the proliferation of apps and automated lending services too good to be true? While digital banking and AI advisors offer convenience, consumers must consider the costs of having 24/7 access to credit. The alarming $15 trillion debt burden in America raises concerns about innovations that can empower but also pose risks. Even though decentralized ledgers and predictive analytics promise freedom, worries about volatility and bias persist.

10 Steps to Optimize Software Operations with AI

How can businesses maintain a competitive edge and ensure operational efficiency? The answer lies in optimizing software operations with Artificial Intelligence (AI). By leveraging AI, companies can automate processes, enhance decision-making, and significantly improve their software operations. Are you curious about how AI can benefit your business? This guide aims to provide a comprehensive roadmap for integrating AI into your software operations, addressing common concerns and questions from IT managers, software engineers, and business leaders.

Bridging the Gap between Financial Services and Customer Satisfaction with AI Support

The financial services industry is evolving rapidly, and customers demand exceptional service and personalized experiences. Artificial Intelligence (AI) bridges the gap between traditional financial services and modern customer expectations.

The Future of Operational Technology: Digital Adoption Platforms Driving Innovation and Efficiency

Operational technology (OT) has long been the backbone of industries such as manufacturing, energy and transportation. It encompasses hardware and software systems that detect or cause changes through direct monitoring and control of physical devices, processes and events. As industries navigate the digital age, the integration of advanced technologies is transforming OT, with Digital Adoption Platform software solutions (DAPs) playing a fundamental role. These platforms are driving innovation and efficiency, offering new pathways for industries to optimize their operations.

Accidental Data Breach: Your Quick Fix Guide

Quickly learn how to handle an accidental data breach with our guide. Discover steps to mitigate damage, strengthen security, and effectively rebuild trust. I remember the day our system got breached. Data breaches can be extremely alarming, making you feel like everything is falling apart. But, guess what? You can learn a lot from such experiences about how to handle them like a pro! We'll share those insights next.

Teams V2 Synthetics and Real-User Monitoring Support

With the release of Microsoft Teams 2.0 and the Classic Teams client nearing its EOL (end of life), we were eager to explore the changes that Teams 2.0 brought about. Today we will look into the new features and architecture of Teams 2.0 as well as provide insight into the changes and improvements to the CloudReady Teams Messaging and Teams AV sensors.

VM Configuration: Using IaC to Stand Up Consistent Virtual Machines & Cut Down on Complexity

Configuring virtual machines (VMs) is an important task for any organization. Users across departments depend on sysadmins, engineers, and the rest of the IT ops and infrastructure teams to get VMs secured and ready to use, whether you’re spinning one up for a quick test, a new database server, or standing up a whole fleet of dev-ready machines. That need for variability AND consistency can also make VM configuration one of the most tedious sysadmin tasks, especially at enterprise scale.

Uncomplicate SLOs to Deliver Digitally Resilient Systems and Better Customer Experiences

If your organization has an observability practice, it’s likely that the end goal was to increase system reliability and customer satisfaction. But balancing reliability needs with the need to innovate to meet ever-increasing customer expectations remains a challenge for most.

The 30 Best Network Assessment Tools For All Use Cases

Nowadays, keeping your network running smoothly is crucial for any business. Whether you manage a small office network or a large enterprise system, regular network assessments help you spot problems, improve performance, and maintain reliable connections. With so many tools available, picking the right one can be challenging. This blog post showcases the 30 best network assessment tools for different needs, from basic health checks to detailed performance analysis.