Operations | Monitoring | ITSM | DevOps | Cloud

Derdack Achieves ISO/IEC 27001:2022 Certification

Derdack attaches great importance to the confidentiality, availability and integrity of information. Therefore, Derdack has undergone a ISO27001:2022 audit and received a certification that Derdack has implemented and maintains an Information Security and Management System. ISO/IEC 27001:2022 is essential for organizations aiming to protect their information assets and comply with best practices in information security management.

Alerts and Notifications - What's the Difference?

In digital systems, communications, apps and IT/operations, the terms alerts and notifications are often used somewhat interchangeably – but there are important distinctions. Understanding these differences helps design better user experiences, reduce overload, and improve response to critical issues. Here are some of the defining contrasts: A few concrete examples help illustrate.

SIGNL4 + Microsoft Teams Integration - Streamline Critical Alerts and Incident Response

Enhance your incident management workflow with the SIGNL4 Microsoft Teams integration. In this video, we walk you through how SIGNL4 connects seamlessly with Microsoft Teams to deliver real-time, mobile push notifications, chat-based incident collaboration, and faster response times for your team. Whether you’re in IT operations, DevOps, security, or facility management, this integration ensures that the right people are alerted instantly and can take immediate action – directly within Teams. What you’ll learn in this video.

Do You Get Paid for Being On-Call? What the Law Says (and What Workers Actually Get)

Being “on call” sounds simple: you’re not actively working, but you need to be available if something goes wrong. The real question many employees ask is: do you actually get paid for being on call? The short answer is: it depends. Your pay may hinge on labor laws, company policies, and how restricted your time really is.

A smarter filter for Grafana Alerting: Introducing a new way to find your alerts

At Grafana Labs, we believe that effective alerting is the cornerstone of any robust observability strategy. That’s why we’re constantly listening to your feedback and working to improve the Grafana user experience so it’s easier for you to manage and interact with your alert rules. Today, we’ve excited to tell you about an update in Grafana Alerting that’s built to address some of your biggest pain points.

SIGNL4 Onboarding: Completing Your Purchase

Welcome to SIGNL4! In this onboarding video, we’ll walk you through how to complete your purchase so you can unlock the full power of SIGNL4 for your team. Whether you’re just getting started or upgrading from a trial, this quick tutorial makes it easy to activate your subscription and start benefiting from advanced incident alerting and on-call management. In this video, you’ll learn how to: Whether you’re in IT operations, DevOps, SOC, or MSSP environments, SIGNL4 helps your team stay connected to every critical incident — anywhere, anytime.

Apica + ilert: Closing the gap between detection and resolution

ilert now offers a native integration with Apica that connects telemetry events to ilert’s alerting, on-call, and incident communication. It helps SRE, DevOps, and IT operations teams turn detection into action faster, reduce alert noise with the aid of AI, and keep stakeholders informed without unnecessary notifications.

The Secret Cost of Pagers

What’s the first thing that comes to mind when you hear the word ‘pager?’ For most people its either the ’90s or doctors. Which to me, feels like an oxymoron. A decades old device mixed with an industry based on innovation? It’s a recipe for disaster. Yet somehow, pagers still accompany doctors on their daily rounds. And while there are plenty of supposed “reasons” why, most of them don’t hold up, especially now.

Enhancing Building Automation: Overcoming Challenges with SIGNL4

Building Automation Systems (BAS) are integral to modern facility management, providing centralized control over a building’s mechanical and electrical systems. By automating these systems, BAS enhances occupant comfort, reduces energy consumption, and streamlines facility operations.