Reduce downtime impact with effective communication for your customers and your team.
StatusHub is a flexible incident and event communication tool that helps you keep your impacted staff and end users updated effectively. Its efficient communication mechanisms create a beneficial environment of trust and transparency for the people that rely on your company.
- Proactively connect with customers: Let customers know about planned or unplanned downtime before they find out on their own.
- Build company reputation and trust: Improve customer relationships with transparent incident management processes, and demonstrate reliability and availability to potential customers.
- Reduce customer service workload: Ease strain on your support team from emails, calls, and social media backlash during unannounced service outages.
- Real-time incident communication: Shorten downtime with automated communication, and get systems back online with less stress.
Although the main focus of StatusHub is incident communication, it compliments each 5 activities of Incident Management: Identification, Categorization, Prioritization, Response and Communication with the user community through the life of the incident.
We are happy to announce that Roles and Permissions are now available for every user. You can manage your team members and their access and usage of hubs in the Control Panel.
We are pleased to announce a new feature! The potential to improve internal and external incident communication is limitless. We are always looking for opportunities to make StatusHub better; therefore, feedback and feature suggestions from our customers have helped us learn how to help you. To that end, we’d like to introduce you to our newest feature: Draft Mode.
StatusHub is a flexible incident (crisis/status) and event communication tool that helps you keep your impacted staff and end users updated effectively Its efficient communication mechanisms create a beneficial environment of trust and transparency for the people that rely on your company.
We are pleased to share that Uptrends is the latest monitoring service to be added as an integration in StatusHub.