Operations | Monitoring | ITSM | DevOps | Cloud

For a small practice, choosing an electronic health record system affects nearly every part of the working day: documenting visits, prescribing medications, reviewing results, scheduling appointments, and submitting claims. The right choice should fit your clinical specialty and the way your team operates.

Building automation systems help facility managers monitor equipment, optimize building performance, and detect potential issues before they become major disruptions. However, detecting an issue is only the first step. Ensuring the right technician receives and responds to a critical alarm is equally important. Johnson Controls Metasys is a building automation system (BAS) that enables facility teams to monitor and control HVAC equipment, lighting, energy usage, and other connected building systems.

The best incident management software in 2026 depends on your team’s response workflow: OnPage for SMB and enterprise IT and digital operations teams prioritizing persistent critical alerts and on-call escalation, PagerDuty for large organizations with complex routing and integration requirements, and incident.io for engineering teams coordinating incidents in Slack.

Artificial intelligence (AI) is changing how IT teams manage service requests, troubleshoot technical issues, and respond to incidents. As IT environments become increasingly complex, traditional service management processes can struggle to keep up with growing ticket volumes, recurring incidents, and rising expectations for faster resolutions.

Quick Summary: NetBrain is our lead pick for enterprise teams evaluating agentic network operations because it combines live network context, AI-assisted investigation, and governed workflows across multi-vendor infrastructure. Other platforms worth considering include Cisco AgenticOps, HPE Juniper Mist with Marvis AI, IBM Network Intelligence, Arista AVA, and Nokia Network Services Platform. Disclosure: This guide is published by OnPage, a provider of incident alerting and on-call management software.

Cut alert fatigue and resolve incidents faster. Learn how to design tests, route alerts to the right owning team, and connect internal and Internet signals.

When an incident impacts thousands of users across multiple products, one-size-fits-all communication simply doesn't work. External and internal stakeholders want transparency, not information overload. Too much information can create as many problems as too little. For global financial technology leader Broadridge, managing incident communications across multiple clients, products, and internal stakeholder groups with precision was critical.

It's 3am and a complaint has made its way to you: customers can't see product reviews. Nothing has crashed, and no alert points anywhere useful. Somewhere in your stack one service is failing, and the one showing the error is probably not it. Before you can fix anything you have to find it, and that search is most of your night. Now imagine you open the laptop, type one sentence and go grab a coffee. By the time you’re back, the root cause is ready, evidence attached. Your job is to check it.

Effective cloud monitoring and incident response starts with understanding service health, collecting useful diagnostic data, and establishing a clear process for investigating and resolving problems. Whether you use AWS, Azure, Google Cloud, or several providers, the goal is to understand how your systems are performing and take action when reliability is at risk. A dashboard showing healthy virtual machines does not necessarily mean customers can complete a transaction.

This September, we hosted a few of our customers at the ilert headquarters in Cologne. The plan was to share where we're heading, have real-life conversations, and give them more room to ask us questions and share their thoughts. ‍ One part of the day was a discussion about on-call culture with some of the greatest minds in SRE (source: they chose ilert as their incident management tool). We asked our customers: what are your top practices for on-call?