Operations | Monitoring | ITSM | DevOps | Cloud

Getting started with Site24x7 alert management

Struggling with alert overload or missed notifications? Learn how Site24x7 helps you manage alerts effectively, from setting thresholds and tracking key metrics to routing notifications, automating actions, and leveraging AI-powered Zia thresholds. Follow a real-world DevOps scenario to see how your team can respond faster, smarter, and more efficiently.

Jira Service Management (JSM) Review for Alerting (2025)

Atlassian is shutting down OpsGenie. New sales stopped on June 4, 2025, and the platform will be completely offline by April 5, 2027. As an OpsGenie user, you now face a critical decision: Migrate to Jira Service Management (JSM), Atlassian’s recommended path, or choose a different solution. And if you’re not sure JSM is the right fit for your team’s alerting needs, this review will help you decide. I signed up for JSM and put it through real-world testing.

The Silent Failure: When Monitoring Doesn't Wake the Right People

At 2:07 a.m., one of the core production nodes went down. CPU usage spiked, latency shot through the roof, and requests began timing out across the cluster. Monitoring tools lit up instantly. Datadog dashboards turned red, Prometheus fired alerts, and a webhook pushed incident payloads into Jira. Everything worked exactly as designed. Except no one responded. The alert chain fired flawlessly through machines, but the right human never saw it because it was sent via an automated phone call.

Exploring the Future of Agentic AI Insights from Fabrix ai's Upcoming Summit

In this engaging discussion, Bob Laliberte, Shailesh Manjrekar from Fabrix.ai, and Zeus Kerravala from ZK Research delve into the upcoming half-day summit, "Agentic AI Unleashed: The Future of Digital and IT Operations." They explore the critical need for enterprises to operationalize AI effectively, demystifying common misconceptions while addressing the transition from pilot projects to scalable AI solutions. Join them for valuable insights into the evolving landscape of agentic AI and its role in future business operations.

Bring incident response to AI stack with ilert's MCP Server

ilert’s engineering team has developed an open Model Context Protocol (MCP) server that enables AI assistants to securely interact with your alerting and incident management workflows, from determining who is on call to creating incidents. In this article, we provide a simple explanation of MCP, outline the reasons behind our investment in it, describe the high-level architecture, and explain how to connect Claude, Cursor, and other MCP clients to ilert today.

Unveiling the Future The Agentic Platform as the Operating System for Operational Intelligence

In this segment, Shailesh previews the exciting platform demos and agentic use cases to be featured at the summit. He likens their agentic platform to an operational operating system for machine learning and operational data, outlining its three key pillars: Data Fabric, AI Fabric, and Automation Fabric. This innovative framework not only utilizes LLMs effectively but also ensures robust context engineering and action automation, supporting seamless integrations with tools like Splunk ITSI and Cisco BPA. Get ready to explore the future of operational intelligence!

How to manage ilert call flows via Terraform

Call flows let you design voice workflows with nodes like “Audio message,” “Support hours,” “Voicemail,” “Route call,” and much more. The ilert Terraform provider now includes a ilert_call_flow resource so you can version and promote these flows across environments. This blog post offers an overview of managing call flows in Terraform, detailing the benefits and key scenarios.

Best MSP Tools of 2025

Managed service providers (MSPs) are strong multitaskers, handling monitoring, documentation, security, infrastructure maintenance, support, and more for each of their clients. So clearly the need for a strong set of MSP tools is one that cannot be overlooked. In the current state of IT, clients expect swift response and seamless service delivery no matter the time of day, meaning, MSPs must invest in a toolkit that will enable them to deliver high-quality service 24/7.

How Do I Route Alerts by Location to the Right On-Call Team?

When your company has multiple offices or operational sites – whether that’s across the U.S. or around the world – getting alerts to the right team isn’t as easy as just checking who’s on duty. Events can come from a wide range of sources tied to different physical locations, time zones, or even separate departments, and not every alert is meant for every team. Let’s say your company has operations in New York, Dallas, and San Francisco.