Operations | Monitoring | ITSM | DevOps | Cloud

In 2020, enterprises have meaningfully accelerated their digital transformation. The global financial advisory firm KPMG, notes that “For a majority of U.S. CEOs, the pandemic has meant an acceleration in digital transformation by months or even years. The move to digitization has accelerated, and the benefits will be permanent. There is no going back.” Software vendors are seeing this very clearly too.

Today, we launched a new and improved version of Dashbird’s main screen – a single pane of glass, designed to give you an overview of the most important events and metrics across your serverless environment. During the past year, we have invested heavily into building the next stages of our platform, expanding our offering to include services like API Gateway, SQS, DynamoDB, Step-Functions, ECS, and Kinesis, with many more coming in the next months.

OpsRamp customer BJ’s Wholesale Club is enhancing and reshaping how its customers buy essential goods during a year like no other. When it comes to consumer goods, the year 2020 has been all about essentials. Consumers have stocked up on groceries and household supplies such as toilet paper and cleaning products, fitness wear for working comfortably from home and of course electronics, to stay connected.

Anyone who is hosting a website knows that site performance monitoring is not an easy feat. In order to be successful, site performance monitoring requires best practices and website monitoring tools. This article will provide insights into some best practices for website performance monitoring. Why do you need website monitoring tools? Website monitoring tools provide information on how people engage with your website to see how they navigate from one page to another.

As we are seeing subscription-based software license models ‘rule the world’, one might wonder why they are that successful. And we need to ask the question if they are truly in the interest of customers. A major driver of course has been the rise of ‘software as a service’ which natively involves permanent cost of hosting and operation by the software company on behalf of the customer.

In this new series of Now on Now blogs, we share how we use ServiceNow products internally to transform our operations and create great experiences. We hope our stories story will inspire you--our customers and partners--to achieve even greater business value and resiliency from the Now Platform®. For more on Now on Now, visit the Now on Now Book of Knowledge.

Welcome back to the last part of our three-part blog series on how to leverage analytics to deliver an exceptional end-user experience. In the previous blog, we discussed how analytics can help you identify the process-level inefficiencies lurking in your request resolution process and how you can provide better self-service experiences to end users by understanding their requirements better using analytics.