In the rapidly evolving landscape of AI applications, the need for a knowledge base, especially the AI-Powered Knowledge Base, has become crucial to harness the full potential of generative AI and its integration into customer service.
Ever been jolted awake by a midnight alarm because some server decided to take a sudden break? If you’ve been in IT operations, you know this isn’t just about fixing a problem; it’s about understanding and fixing it. Think of a favorite detective show, the detective is not just identifying the culprit, they are aiming to unravel the mystery “who done it?” and understand the motive.
At ServiceNow, we bring together builders, problem-solvers, and creative thinkers to push the boundaries of possibility with innovative apps. Our Innovation Lab serves as a collaborative hub where employees can develop new apps on the Now Platform to creatively solve problems and where internal innovations can be used by our customers. During two-week, focused work sessions called innovation sprints, employees submit their ideas for new apps.
Google Identity-Aware Proxy (IAP) is a Google Cloud service that provides authentication for web applications. This service simplifies the process of building web applications authenticated with Google, eliminating the need to handle user-related concerns within your application code. This is especially valuable for internal applications within organizations that already utilize GSuite. It is straightforward to use, particularly when operating on Google Cloud.
Victor Sonck is a Developer Advocate for ClearML, an open source platform for Machine Learning Operations (MLOps). MLOps platforms facilitate the deployment and management of machine learning models in production. As most machine learning engineers can attest, ML model serving in production is hard. But one way to make it easier is to connect your model serving engine with the rest of your MLOps stack, and then use Grafana to monitor model predictions and speed.