Did you hear about the failed video conferencing project? During a global stakeholder meeting, an IT team deployed new video conferencing software without testing a default echo feature. Every participant heard their voice echoing back, disrupting the meeting until someone identified and fixed the setting. While relatively minor, this incident demonstrates how overlooked technical details can compromise professional operations. Consider the failed ERP rollout by a food distributor.

Who are the clinical and non-clinical stakeholders that need to be involved in scoping, planning, testing, implementing, and maintaining asset tracking (or asset management) systems in healthcare? Why is it important to bring these people in? When should they be brought in?

Even if you were watching the robots and the pickers on the screen as I was talking with Kyle and Alex, you might be confused about “what’s new” about this AMR system design or the software it’s using to improve pick efficiency and throughput in their warehouses. The robots look like typical AMRs and the carts look like lots of other carts, right? Well, they are, and they aren’t.