Operations | Monitoring | ITSM | DevOps | Cloud

Advanced Proactive SSL Certificate Monitoring

eG Enterprise version 7.5 introduces advanced capabilities for detailed SSL Certificate Monitoring including monitoring for web servers and apps using SSL. Monitoring SSL certificates is essential to ensure secure connections, prevent service outages, and maintain user trust. Here are a few things you need to monitor and questions you should ask to keep your services and apps running reliably and securely.

Securely query data sources on your Tailscale network using Private Data Source Connect in Grafana Cloud

Balancing security with your observability needs can be a difficult task. We know our users want to leverage platforms like Grafana Cloud to visualize and gain valuable insights into their data, while also keeping their data sources private and secure.

SMS alerts enabled for Early Warning Signals

When service disruptions happen, every second counts. That’s why we’re excited to announce a major update to StatusGator: Early Warning Signals are now available via SMS. Early Warning Signals have already been helping teams stay ahead of outages via email and Slack alerts — and now, with SMS support, you can get real-time notifications directly on your phone, even before incidents are publicly acknowledged.

Automating Linux Disk Expansion with Resolve: Add & Extend VM Disks in Minutes!

Running into disk space issues on your Linux servers or virtual machines? In this step-by-step demo, we show how Resolve’s powerful automation platform can help you automatically add and expand disk space on Linux systems, eliminating manual processes, reducing human error, and improving operational efficiency. In this video, you’ll learn how to: Technologies Featured: Whether you're a system admin, IT operations engineer, or automation specialist, this demo highlights how to streamline critical disk management tasks that normally require elevated access and technical knowledge.

Automate Disk Space Management on Windows with Resolve

Struggling with managing disk space issues on your servers or virtual machines? See how you can use Resolve to automate disk space addition and expansion on Windows systems, saving time, reducing manual errors, and eliminating the need for high-level administrative access. In this video, you'll learn how Resolve automates the process of: Whether you’re a system admin, IT operations engineer, or automation enthusiast, this demo highlights how you can streamline infrastructure tasks using intelligent automation.

Zoom Video Communications Uses PagerDuty to Keep Video Conferencing Frictionless for Every Customer

Zoom Video Communications is a video conferencing company on a mission to make video communications frictionless for all. Eric Yuan, CEO and founder of Zoom, and Alex Guerrero, Senior Manager of SaaS Operations, dive into why their teams have adopted PagerDuty as their end-to-end incident management platform. Companies trust Zoom for their video conferencing services and, according to Yuan, “Our business counts on PagerDuty.”

WebMMU: Multimodal and Multilingual Evaluation of Agent Reasoning on Web

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. Modern web agents can read, but few can see holistically. Despite rapid progress in multimodal LLMs, today's models falter when asked to visually ground UI elements, reason over DOM structures, or edit complex layouts across diverse languages and domains. WebMMU is our attempt to course-correct.

Omnichannel in Retail: Why Leaders Are Deploying AI Across Customer Touchpoints

Over the past decade, customer expectations in retail have completely changed. What began as a basic need for convenience has now become a demand for seamless, personalized, and real-time experiences across every touchpoint. And if you are a retail leader, you would have probably witnessed this shift through distinct phases. While Omnichannel 1.0 was focused on showing up across platforms, Omnichannel 2.0 prioritized consistency and integration.

Mass Notifications for Local Government: Keeping Residents Informed During Emergencies

When unexpected risks disrupt the health and safety of the public, fast, reliable mass notification systems for local governments are essential. Without them, residents miss critical alerts that protect public health. For example, imagine a scenario like this: A water main break occurs in Waltham at 6:13 am, it took the public works team less than ten minutes to assess the damage and determine that the water is not safe to drink. However, most residents didn’t find out until hours later.

Use Telegraf Without the Prometheus Complexity

Every system needs observability. You need to know what your CPU, memory, disk, and network are doing, and maybe keep an eye on database query latency or Redis connection counts. But setting that up isn’t always simple. You start with a couple of shell scripts. Then come exporters. Then Prometheus. Before long, you’re managing scrape configs, tuning retention, and watching dashboards fail under load after two days of data.