Operations | Monitoring | ITSM | DevOps | Cloud

For years, proof of age at an alcohol till in England and Wales meant something you could hold in your hand: a passport, a photocard driving licence, a PASS card. That's no longer the whole list. Since mid-September 2026, licensed premises can accept certified digital proof of age from a customer's phone.

Synthetic monitoring has been a critical part of application reliability for years. It gives engineering and operations teams a way to proactively test applications, APIs, and critical customer journeys before users encounter problems. But there is a fundamental limitation with the traditional approach: Someone has to create the tests. As applications become more distributed and customer journeys become more complex, organizations can end up maintaining hundreds or even thousands of synthetic scripts. Every new feature, API, dependency, or change to a customer journey can require another update.

From infrastructure health to end-user experience.

Only 8% of UK public sector IT professionals say AI is fully governed, while just 16% report full compliance with Secure by Design principles.