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The latest News and Information on Service Center Operations Manager and related technologies.

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Getting started with ConnectWise PSA dashboards

Aug 24, 2026 By Blog In Squared Up
If you run your service desk on ConnectWise PSA, it's already the system of record for almost everything that matters. Tickets, agreements, configurations, projects, time entries, it's all in there. What it doesn't give you is an easy way to put that data next to the rest of your stack, your RMM, your security tooling, your backup platform, so you can look at a client and see the whole picture rather than one system at a time.
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Connecting Ticketing Systems to Microsoft SCOM

Aug 20, 2026 By NiCE IT Mgmt In NiCE IT Mgmt
As enterprises continue to modernize their IT operations, integrating Microsoft System Center Operations Manager (SCOM) with ticketing and IT service management (ITSM) platforms has become essential for reducing alert noise, improving incident response, and streamlining operations. This whitepaper provides a comprehensive overview of available integration options, categorized by complexity and supported features. It also highlights common challenges, best practices, and strategic recommendations for selecting and maintaining an effective integration architecture.
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Introducing the AI toolkit - build a SquaredUp plugin from a single prompt

Aug 18, 2026 By Blog In Squared Up
When we introduced the Low Code Plugin (LCP) framework in February, the premise was simple: if a system has an API, you should be able to build a plugin for it — quickly, with minimal code, and in a way you can share with the community. The "AI-ready" part was deliberate. The framework was designed to work naturally with AI assistants, so the path from idea to working integration would be as short as possible. That design decision is now paying off.
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Getting started with Microsoft Purview dashboards

Aug 18, 2026 By Blog In Squared Up
Microsoft Purview is an enterprise-scale platform for managing data governance across your whole cloud estate. It is not just about ensuring the integrity of data stored in SQL databases — it spans the whole spectrum of data storage including blob storage, document databases, email and AI frameworks. It has an extensive list of features for organising and monitoring your enterprise data. This includes.
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How KPIs lose their meaning and what to do about it

Aug 14, 2026 By Blog In Squared Up
Once you've published more than a handful of KPIs, you eventually need a way to summarize them. A total cost. An overall health status. An organization-wide SLA. Something that lets you answer the big questions without opening ten different dashboards. Summarizing those into a handful of KPIs usually feels straightforward. You add things together, average them, or collapse several statuses into one. The dashboard becomes easier to read, and nothing looks obviously wrong.
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The best ways to visualize API responses in 2026

Jul 31, 2026 By Blog In Squared Up
APIs power almost everything we use today, from cloud platforms and monitoring tools to ticketing systems and internal applications. But no matter how useful an API is, the response usually arrives as raw JSON. That's perfectly fine for machines, but much less convenient for people. Whether you're debugging an endpoint, exploring a new service, or building dashboards for your team, you'll probably want a better way to visualize that data. Fortunately, there are several ways to visualize API responses.
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LAS Migration Aftermath: What Happened to Your License Usage Metrics?

Jul 29, 2026 By GripMatix In GripMatix
When Citrix introduced License Activation Service (LAS), customers transitioned from the traditional file-based licensing model to a new cloud-connected licensing architecture. For most administrators, the migration itself was straightforward. The biggest surprise came afterwards, when familiar licensing metrics such as licenses in use, licenses available, and peak license usage disappeared from the Citrix License Server. The answer is no.
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Our 3-month AI roadmap - the future of smart dashboards

Jul 29, 2026 By Blog In Squared Up
AI is set to transform our technology landscape. For many of us working in software, it already has — developers are now writing more code, building more features, and deploying more applications, faster. For the teams supporting IT and software services that means more applications to support, across a greater breadth of technologies, and with more complexity (that is probably less well understood by the developers who created it). Your operational tooling needs to keep pace.
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Scheduled Sharing in SquaredUp

Jul 28, 2026 By Blog In Squared Up
Getting your dashboards in the right hands is vital for many teams. This typically means that someone has to remember to check them, and that rarely happens consistently. Stakeholders miss weekly updates, managers ask for reports that already exist, and your carefully-built dashboards sit unread while people wait for someone to send them a screenshot. Scheduled sharing is the frictionless feature that solves this issue.
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