Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Service Center Operations Manager and related technologies.

Notes from the Field: Understanding "Lost connection" LAS activations in Citrix Virtual Apps and Desktops

With the transition from file-based licensing to the License Activation Service now complete, many Citrix administrators are spending more time in the Citrix Cloud licensing portal. As organizations continue to operate and troubleshoot LAS-based Citrix Virtual Apps and Desktops environments, it becomes increasingly important to understand what the licensing dashboard is actually showing.

Connecting Ticketing Systems to Microsoft SCOM

Microsoft SCOM (System Center Operations Manager) remains a widely used enterprise monitoring platform due to its deep integration with Windows, hybrid-cloud support, and extensible management packs. However, the value of SCOM is fully realized only when its alerts seamlessly flow into ITSM or ticketing systems. This ensures incidents are created, routed, and resolved efficiently.

Getting started with Microsoft Defender dashboards

Microsoft Defender does a great job protecting you and your organization from online threats. It is constantly working to detect and collect security data so you don’t have to worry about falling behind on incidents and vulnerabilities. The Defender portal can also provide great insights into that data, but connecting it to the rest of your stack is difficult.

Analysing Claude Code telemetry with SquaredUp - diving deeper

In our previous article we looked at the basics of: In this article, we are going to take a deeper dive into some of the complexities of configuration as well as some of the nuances of analysing Claude telemetry. Before we dive into the code, let us just remind ourselves that our telemetry pipeline looks like this: That is, we are emitting Claude Code telemetry to an OpenTelemetry Collector. The telemetry is then exported to an Application Insights endpoint and stored in Log Analytics tables.

How to use Postman Visualizer: a step-by-step guide

API responses are often easier to understand when they are displayed visually instead of as raw JSON. While Postman is widely used for testing APIs, many developers overlook one of its most useful features which is the Postman Visualizer. While it is not as fully featured as a dedicated dashboarding platform like SquaredUp, it is a great way to quickly visualize API responses during development and debugging.