Operations | Monitoring | ITSM | DevOps | Cloud

We’ve been building an AI agent that can take a production bug, find the root cause in captured traffic, write a fix, and validate it before a human reviews it. We call it Agent Factory. Last week we ran it on ourselves, against a real bug in our own production service. The first thing we did was get the workflow wrong.

This is Part 2 of the AI Software Factory series. In Part 1, we established that the Agile methodology is buckling under the weight of “elastic code.” When AI agents can generate functionality in seconds, two-week sprints and manual task management become organizational bottlenecks. We introduced the concept of the AI Software Factory: a shift from managing human tasks to managing business intent through a “Funnel of Increasing Trust.” But a factory requires infrastructure.

Before I ever ran Claude in my terminal, I thought I already understood AI tools pretty well. Like most people, I had used ChatGPT, Google Gemini, and Perplexity for everyday tasks. Such as helping with schoolwork, organizing ideas, summarizing information, or getting through something faster when time was tight. They were useful, but they still felt separate from how real work happened.