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Incident Response

pagerduty

The role of psychological safety in incident response

Apr 15, 2024 By Mandi Walls In PagerDuty
Incidents impacting your customer and user-facing services can be stressful, both for the responders on your team who are working on a resolution, and for the other stakeholders in your business. For teams to solve incidents quickly and effectively, responders need to be able to trust each other and stakeholders have to trust the responders. This level of trust is hard to cultivate if your organization doesn’t have a significant amount of psychological safety.
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resolve

From Reaction to Action: Accelerating Incident Response through Automation

Apr 9, 2024 By Brinda Sreedhar In Resolve
In the Digital Age, IT incidents are an unavoidable aspect of business operations. From hardware failures to security breaches, these disruptions can wreak havoc on business continuity and user experience. Managing these incidents effectively requires a timely, systematic approach encompassing detection, prioritization, resolution, and communication. Traditional incident response methods often fall short, resulting in costly delays and inefficiencies.
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blameless

Incident Response Team | Roles & Responsibilities Defined

Mar 29, 2024 By Lee Atchison In Blameless
When your organization faces outages, errors, security breaches, and other incidents, you need to have a plan in place to take appropriate actions as needed. However, you also need a capable team of experts filling critical roles and responsibilities to execute those actions and effectively collaborate to resolve issues quickly. An incident response team, therefore should be developed in a way that avoids skills gaps in expertise.
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grafana

Call me, maybe: designing an incident response process

Mar 28, 2024 By Dominik Süß In Grafana
Hey, I just deployed — and this is crazy. But the server’s down, so call me, maybe? Making your services available at all times is the gold standard of modern software operations. The easiest way to reach this would be to just write bug-free software, but even if you reach this completely unattainable goal — stuff happens! Modern software rarely exists in a vacuum and often depends on a multitude of external services and libraries.
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squadcast

Amplify Your Response Team's Impact: Introducing Squadcast's Additional Responders

Mar 18, 2024 By Vishal Padghan In Squadcast
At Squadcast, we're continually striving to empower our users with the tools they need to handle incidents swiftly and effectively. Today, we're thrilled to announce the launch of our latest feature: Additional Responders. This feature marks a significant step forward in enhancing collaboration and coordination during incident response.
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sumologic

Reduce alert noise, automate incident response and keep coding with AI-driven alerting

Mar 14, 2024 By Bashyam Anant In Sumo Logic
Noisy monitors can lead to alert fatigue, which frustrates engineers and hinders innovation. With our patent-pending anomaly detection capabilities built on the power of AI, you can eliminate 60-90% of alerts. A unique differentiator, Sumo Logic’s alerts can also trigger one or more playbooks to drive auto-diagnosis or remediation and accelerate time to recovery for application incidents. Faster issue remediation means engineers can focus more time on development and releasing software.
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zenduty

IT Incidents and the Role of Incident Response Teams (IRTs)

Mar 11, 2024 By Anjali Udasi In Zenduty
The digital world comes with advantages and inherent risks. These IT incidents, which can encompass cyberattacks, system outages, and data breaches, can have a devastating impact. Beyond financial losses, IT incidents disrupt business operations, damage reputations, and erode customer trust. During an outage, having a well-prepared Incident Response Team (IRT) is essential to reduce downtime and improve response times.
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Next-Gen Incident Management: Blueprints for High-Powered Incident Response

Mar 8, 2024 By Blameless In Blameless
Join us for an exclusive webinar designed for IT Operations leaders, SREs, DevOps & software engineering leaders, featuring Jim Gochee, CEO of Blameless, Ken Gavranovic, COO of Blameless, and Nick Mason, Principal Sales Engineer at Blameless. Uncover the technical scaffolding essential to propel your incident management strategy forward, faster. Dive deep into the core technical components vital for a robust incident response framework, and discover firsthand how Generative AI can dramatically save hours for your team during critical incidents.
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grafana

AI-powered diagnostics for incident response: New Sift features in Grafana IRM

Feb 21, 2024 By Ben Sully In Grafana
Sift is a machine-learning-powered diagnostic feature in Grafana Cloud that SREs and DevOps teams can use to automate routine parts of incident investigation, such as searching for new errors in logs, surfacing recent deployments, or identifying overloaded Kubernetes nodes. We want Sift to springboard you into an investigation, so useful context is already there by the time you see an alert or declare an incident.
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