Operations | Monitoring | ITSM | DevOps | Cloud

In January, we announced that Grafana Labs had assumed maintenance of the business intelligence (BI) plugins created by Volkov Labs, and committed to a six-month maintenance period. Today, we’re sharing an update: we're extending our maintenance commitment through the end of 2026. As announced earlier this year, that commitment includes maintaining compatibility with recent Grafana releases while handling bug fixes, security updates, and community contributions on a best-effort basis.

This is a follow-up to Sergiy’s post Errors, traces, logs, metrics: when to reach for what. Modern observability platforms, like Sentry, give developers a lot of choice. For a given problem, should you use traces, profiles, metrics, logs? If you take away one thing from this post, I hope it’s this: when in doubt, start by adding a few targeted log lines.

How many times should your service desk solve the same problem before it becomes shared knowledge? A senior agent on a 14-person service desk we worked with last quarter had answered the same question four times in two days for four different employees. The solution was already documented but buried in a wiki nobody could find. That is exactly the gap ITSM knowledge management is designed to close.

What makes one endpoint management tool better than another? Not the feature list. Almost every tool claims patching, asset tracking, and automation. What matters is whether it holds up across a few hundred machines, and how much time it hands back to your team. For most IT teams, a good tool needs to: We looked at 10 of the best endpoint management software tools for 2026. We read through G2 and Gartner Peer Insights ratings, checked vendor pricing pages, and went through user reviews.

As.NET Multi-platform App UI (MAUI) becomes the default cross-platform UI framework in the Microsoft ecosystem, many teams are standardizing on it to build mobile applications for iOS and Android. However, observability has not kept pace with the shift in adoption. Developers often rely on unsupported community bindings or maintain their own wrappers around native iOS and Android SDKs, which introduces instability and ongoing maintenance.

How do you pick the right IT help desk software when every vendor calls itself the best? It comes down to three things. Your team size, your deployment rules, and whether you need full ITSM or plain ticketing. A five-person startup can run support from a shared inbox. A 200-person IT team cannot. Add asset tracking, SLAs, and change control, and that inbox falls apart. The right IT support software routes tickets on its own, links every request to the asset behind it, and shows you where time goes.

This post was co-written with Staff Software Engineer Martin Holman. Honeycomb Canvas is a collaborative investigation environment. When something goes wrong in production, multiple engineers might join the same Canvas to debug it together. Each person has their own AI agent, so they can pursue their own conversation thread and line of inquiry. This creates an opportunity for coordination.

How to build governance into autonomous security agents from the architecture up The industry has moved fast on capabilities. Agents now triage alerts, investigate endpoints, create detection rules, and enrich indicators, and they are even capable of performing most actions we as security operators can perform. The architecture patterns are maturing, as are the models, but governance is not keeping pace.

Once a year, the Icinga team goes for a team event somewhere about an hour or two away from the office. This year’s edition landed us at the Adventure Campus in Treuchtlichen, right in the middle of this year’s first heatwave. The heat was unbearable. At one point we gave up on the room we had been using and moved everyone down into a basement meeting room instead. It was quite a bit more retro in style, with an overhead projector, that we had a lot of fun with.