Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Monitoring for Websites, Applications, APIs, Infrastructure, and other technologies.

SLA Compliance: The Service Desk & ITSM Metric Explained

IT solutions are either utilized as a service or procured from third-party vendors by organizations of all types and sizes. This enables organizations to gain access to reliable IT technologies without having to internally build, operate, or manage the underlying systems. As a result of this, both the organization and the solutions provider sign a service-level agreement (SLA), which commits the vendor to deliver services that meet the established performance requirements.

New Features: Heroku Errors and a Magic Dashboard

We have been collecting Logplex data for our Heroku customers for a while now. With that data we create Magic Dashboards for Postgres and Redis integrations, and track Heroku Host Metrics. Starting today, we also extract error incidents from Heroku Logplex data and provide you with a magic dashboard for Heroku status codes.

Unravel the hidden mysteries of your cluster with the new Kubernetes Dashboards

One of the greatest challenges you may face when creating Kubernetes dashboards is getting the full picture of your cluster. Kubernetes is the de-facto standard for container orchestration, but it also has a very steep learning curve. We, at Sysdig, use Kubernetes ourselves, and also help hundreds of customers dealing with their clusters every day. We are happy to share all that expertise with you in the Kubernetes Dashboards.

What Are Microservices and Why Use Them?

Microservices are the future of software development. This approach serves as a server-side solution to development where services remain connected but work independently from each other. More developers are using microservices to improve performance, precision, and productivity, and analytical tools provide them with valuable insights about performance and service levels.

How Cool? Very Cool! Lightrun named a Cool Vendor by Gartner in Monitoring, Observability, and Cloud Operations

We are thrilled to announce that Lightrun — the world’s first dev-native continuous observability and debugging platform — has been recognized by Gartner as a Cool Vendor, based on its April 28 report titled, “Cool Vendors in Monitoring, Observability and Cloud Operations” by Padraig Byrne, Pankaj Prasad, Hassan Ennaciri, Venkat Rayapudi, and Gregg Siegfried. “Lightrun helps reduce mean time to repair (MTTR) by enabling continuous debugging capabilities.

ICYMI: How Honeycomb Can Help You Achieve the Deployment Part of CI/CD

In case you missed it, this webinar includes code walkthroughs that help you to add observability to your pipelines (using a free Honeycomb account!) so that you and your team can speed up your deployments to prod. This is also a risk-free way to get started with observability if your team isn’t quite yet ready to change your production apps.

Remote Employee Strategies That Work - Tips From HR & IT

With the right combination of tech and internal communications, you can do a huge amount to actually increase the wellbeing and value a remote employee feels they’re getting from your business. Unfortunately, a lot of businesses struggle to do this, at least on a continual basis.

Website downtime: the cost, the impact, and the solution

Unplanned downtime is the hardest situation to prepare for as it could happen at any time. The only way that you can plan for that eventuality is by having a website monitoring solution in place that can alert you as soon as your website goes down. If you’re the first to know, then it makes it easier for you to do something about it before your customers start reacting, especially on social media.