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Why tracking digital employee experience improves ITSM

Discover why IT needs to measure digital employee experience (DEX) to enhance IT service management (ITSM). Research from Ivanti’s “Elevating the ITSM Experience” shows how high-performing organizations can leverage data, automation and measurement to radically rethink – and transform – service desk efficiency and experience. Read the full report for more: ivanti.com/ITSM-experience.

Moving beyond ITSM boundaries with Robert Grazioli

Discover how you can expand the potential of the service desk and get insights from Ivanti’s original research report, “Elevating the ITSM Experience.” Read the full report for more: ivanti.com/ITSM-experience Learn why Ivanti CIO Robert Grazioli believes that ITSM encompasses is so much more than a ticketing system. By integrating ITAM, AI-driven insights and digital employee experience (DEX) data from within the ITSM platform organizations like Ivanti are rethinking service delivery and leveraging ITSM as the central hub for enterprise IT management.

You're right to be VMwary - life after Broadcom!

Join Dinesh Majrekar, CTO of Civo, as he unpacks the ramifications of Broadcom's acquisition of VMware. Discover how this transition impacts pricing, support, and product offerings. Dinesh shares a comprehensive history of VMware's journey and highlights the opportunities for businesses looking for alternatives in a rapidly evolving cloud landscape. Are you prepared for what's next?

Office Hours: How to test serverless applications using Failure Flags

Part of the Gremlin Office Hours series: A monthly deep dive with Gremlin experts. Serverless applications are ideal for deploying scalable applications without having to manage infrastructure. However, this also makes it difficult to test their reliability. It’s easy to simulate a network outage or latency when you have direct access to the host that your software’s running on. What do you do when you only have control over the code?

Exploring IT Innovations: User Groups, AI Capabilities, and Enhanced Integrations

The discussion delves into a range of IT topics, starting with user groups and upcoming events. The importance of reviews on Gartner Peer Insights for Ivanti neurons is emphasized. The talk introduces external integrations, a new self-service experience, AI capabilities, and Microsoft Teams integration. Enhanced surveys and feedback mechanisms are also presented. The session concludes with the explanation of the trusted agent capability for secure connections and execution of PowerShell scripts.

Innovator Preview - What's New in Ivanti Neurons 2024

The presentation covers a range of topics including platform enhancements, the Neurons Core Services initiative, app distribution updates, and the use of surveys for improving the digital experience. It also discusses patch management updates, the need for design partners, and the introduction of new survey templates. The ability to analyze data based on various criteria and the introduction of archive and restore features for patch configurations are also highlighted.