Operations | Monitoring | ITSM | DevOps | Cloud

Most ITSM platforms make it easier to submit tickets. They don't make it easier to resolve them. As we said in our webinar: "A better front door without backbone orchestration is just a faster handoff." The future of IT isn't faster ticket creation. It's autonomous ticket resolution powered by AI, automation, and orchestration.

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Spike has a brand-new UI, and this is the full walkthrough. Kaushik takes you through the redesigned dashboard, incidents, on-call, and escalations, along with the dozens of quality-of-life and under-the-hood improvements that come with it.

The breakthroughs in AI today aren’t just coming from bigger datasets and more compute; Reinforcement Learning (RL) has quietly become one of the most powerful forces in modern AI development. RL is teaching models to reason and self-correct, enabling capabilities that make AGI feel less like science fiction and more like an inevitable future.

AI’s ability to write code made huge strides over the past year. Today, coding agents aren’t just assisting developers; they are winning the "coding race" by orders of magnitude and fundamentally changing the way engineers work.

The way we build, ship, and run software is being reshaped by AI. In this fireside chat, Yanbing Li (CPO, Datadog) and Tom Occhino (CPO, Vercel) will discuss their perspectives on the impact AI is having across the industry and what it means for teams navigating this shift today.

AI coding assistants are rapidly evolving from passive copilots into active, agentic collaborators capable of planning, executing, and iterating on complex software tasks. This shift has huge ramifications onthe software development lifecycle (SDLC), developer productivity, and even the structure of engineering teams.

In this video, discover why a Configuration Management Database (CMDB) is considered the heart of IT Service Management (ITSM). Learn how a CMDB helps IT teams understand dependencies, assess change impact, accelerate incident resolution, and build a reliable foundation for service management processes.

Learn how to create and manage SLA Reports on Uptime.com, including configuring the Global and Reporting Groups tabs, setting up Uptime and Response Time sections, customizing report logos, and scheduling automated delivery to internal users and external stakeholders.

Nobody has much nice to say about MirrorMaker. Cross-cluster replication has been one of Kafka's sore spots for years, and KIP-1279 is the community's attempt to finally fix it. This episode I'm joined by Omnia Ibrahim, Software Engineer at Apple and Apache Kafka Committer, to talk about what's actually broken in multi-cluster Kafka today, what KIP-1279 changes, and what teams running active-active or active-passive setups should do in the meantime.