Operations | Monitoring | ITSM | DevOps | Cloud

One thing that 2020 has clearly shown us is that communications services is a basic and fundamental driver of our global economy. During the COVID-19 pandemic, we realized that many tasks can be done at home, if access to communications services is sufficient. Many of us can work from home or other locations outside of the traditional office; students do not have to be physically present at school to participate in lectures; and we don’t need to go to movie theaters watch a new film release.

Nowadays developers are in the driver’s seat regarding a lot of decisions for the tools they use. In this update from Tyler Jewell, he covers what he sees are the Top 5 trends that will take place this year. While it’s a bit of a crowded chart, he plots the companies that he sees driving these trends. If you drill into the Service Catalog trend, Jewell sees a couple of different groups working on ways to help developers deal with the deluge of Services (aka APIs).

Businesses often undermine the significance of delivering superior customer experience — the driving force which influences the decision of over 90% of American consumers. Unless you simplify your customer support mechanism, you may not be able to deliver a superior customer experience. So, you need to evaluate whether your customers getting exactly what they need.

As we enter a new year, it’s an appropriate time to reflect on our achievements at Tigera and how much Calico Enterprise has evolved over the past year as the industry’s leading Security and Observability solution for Kubernetes Networking and Microservices.

While managers may not be the most technical colleagues in the building—or online, in the case of 2020—dismissing their lack of monitoring knowledge isn’t always helpful. Managers who understand the tasks their teams deal with daily can be a great asset to any company. But how can we know what managers need to know to sound like monitoring experts? Simple. Just ask.

Introduction Many things blur the line between endpoint management and security. Examples? Managing an endpoint. Configuring it. Performing application and software management. And patching the endpoint. The fact is, managing and securing a device is so interrelated that it makes sense for these two functions to come together in a single platform that can accomplish these, and other tasks needed in your IT organization. Here are the seven ways Unified Endpoint Management (UEM) can support security.

In this tech tip, we are focusing on HLS (HTTP Live Streaming), a streaming protocol released by Apple in 2009. HTTP Live Streaming is widely used and it isn’t just limited to streaming services like Netflix or YouTube – it’s an important protocol for all content providers and CDNs. You’ll basically find HLS anywhere people want on-demand streaming.

Today we finally have great news to share for everyone using Icinga to monitor Hyper-V and Windows Cluster environments. For quite some time we’ve been working on multiple new plugins to provide better monitoring option for Hyper-V and Windows Cluster. The new plugins are based on our PowerShell framework provided by Icinga for Windows. For the new plugins we decided to provide a preview first, in favour of a final release.

Want to create a map of where your users are? With the GeoIP processor, you can easily attach the location of your users to your user metrics. Right out of the box, Kibana can map this traffic immediately by country or country subdivision: Plus, the new User Experience app for Elastic APM automatically creates maps based on monitoring data: But what if you want to take this one step further and create maps with different regions?

We will compare AlertOps to PagerDuty in 3 broad areas: On-call management Whether your on-call management needs are basic or complex, AlertOps has a solution for you. Creating on-call schedules is simple whether there one person on-call, two or more people on-call, or even multiple teams on-call. Escalations Automatic escalations based on your on-call schedules. Expand the possibilities with Workflows and Escalation Rule.