Operations | Monitoring | ITSM | DevOps | Cloud

Making predictions is a tricky business at the best of times, but especially after a year that turned the world upside down. Even so, we have decided to talk to the IT leaders and discover what we should get ready for in 2021. With technology development, COVID-19 impact, and the new cybersecurity issues happening in the world, the IT engineers responsible for the IT infrastructure monitoring should be always ready to adapt to the new challenges.

Think about any sport or competitive activity, whether that’s football or a spelling bee. They always feature at least one person who acts as a moderator, referee, or judge. With their domain expertise, this person watches everyone’s behavior and constantly compares that against a set of rules. If someone crosses that threshold, they blow a whistle or throw up a flag. They are, in effect, saying that things have gone from OK to not OK.

In this information technology era, Application Performance Management (APM) monitors the performance of software applications and identifies the problems related to application performance as a service to the users. APM can be monitored or tracked using categories like load time, the response time of the application, etc. Nowadays, the applications are becoming more and more complex and distributed by using some technology in it.

We’ve released version 1.5 of the HAProxy Kubernetes Ingress Controller. This version unlocks access to the raw HAProxy configuration language for power users to gain more control. You can also enable mutual TLS authentication between the ingress controller and services, enforce Basic authentication, and return custom error pages to users.

As technology evolves so do the needs of an organization that rely upon it; the ability to quickly adapt has become more important than ever, especially as of late. However, this doesn’t mean that adopting new technology isn’t without its own set of challenges. Take operating in the cloud for instance; one of the trade-offs is visibility.

Some devs use JavaScript in the browser; some use JavaScript on the server. What if you do both?

CFEngine 3.17.0 introduced custom promise types, which enable CFEngine users to extend core functionality and policy language in a simple way. As an example of the power and simplicity of this new feature, I will show a promise type that helps to observe a website’s status. The module which implements this promise type was written in a couple of hours.

The adoption of cloud-based solutions has become increasingly common. The proof for this is evident – according to Gartner, Inc., the worldwide public cloud services market is expected to grow by 6.3% in 2020, up to a staggering $257.9 billion in value. The Flexera 2020 State of the Cloud Report, released on April 28, 2020, states that more than 90% of respondents have adopted cloud computing, with the top three cloud service providers being – AWS, Azure, and Google Cloud Platform.

When making changes to applications these days, it’s hard to understand and predict the impact of those changes before you deploy. API connections are multiplying, and with new cloud platforms such as containers/serverless, it only add to the complexity. Some people have trouble remembering whether they closed the garage door or turned off the coffee maker. Can you remember all the details of your latest API contract change? Let alone who would be impacted and needed to be notified?

‍Customer support drives long-term relationships that can be the primary source of profit for your business. However, a customer support process that is slow or does not make itself as accessible as it needs to be can drive customers away. As such, we're going to look at 15 ways to streamline and improve the whole process. The farther that the customer has to go to get the support that they need, the more expensive it becomes for you, and the slower your response will become.