Operations | Monitoring | ITSM | DevOps | Cloud

How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement? You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses can identify areas where the team is excelling and areas where improvements are needed.

Aiven has made life easier for Terraform users since 2017. Join us on a brief stroll down memory lane and learn how and why we got here.

According to Accenture’s “State of Cybersecurity Resilience 2021” report, security attacks have increased 31% from 2021 to 2022. This statistic shows that organizations are not ready with a robust security plan and lack continuous network monitoring, resulting in security loopholes. Efficient network infrastructure is crucial for the success of your enterprise.

Backups are needed for everything from restoring a lost or damaged file to completing an entire disaster recovery. Data backups require a lot of storage space, which takes up more resources and drives costs up. To make the most of this storage, businesses need to optimize their data backups. Fortunately, backup deduplication can help reduce the overall load on data storage and provide other benefits.

Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. For, without the revenue generated by this transaction, how would they grow and develop more products to sell? You could say that customers fulfill a fundamental need for businesses to thrive and flourish. However, as they grow and the number of customers increases, managing them and their expectations can become challenging.

Monitor Vault in Google Cloud Platform with the Google Ops Agent. The Ops Agent is available on GitHub, and makes it easy to collect and ship telemetry from dozens of sources directly to your Google Cloud Platform. You can check it out here! Below are steps to get up and running quickly with observIQ’s Google Cloud Platform integrations, and monitor metrics and logs from Vault in your Google Cloud Platform.

We love to write and ship code to help developers bring their ideas and projects to life. That’s why we’re constantly working on improving our product in sync with developer needs to ensure their happiness and accelerate Time To Awesome. This month is special. We have many features that we think you will love when onboarding or continuing to use InfluxDB. We launched Native Data Collectors this month.