Operations | Monitoring | ITSM | DevOps | Cloud

Putting HC3's Cyber Posture Recommendations into Practice

Of growing concern to both patients and the professionals who facilitate their care is the growing trend of healthcare organizations being preyed upon by cybercriminals. In the United States, recent political dialogue has brought special attention to patients’ privacy rights under HIPAA and the ongoing security of their records.

GripMatix releases new SCOM MP for Citrix DaaS

We are happy to announce that we have released a brand-new SCOM Management Pack for monitoring Citrix Desktop as a Service (DaaS). Citrix DaaS is a Citrix Cloud service that allows you to securely deliver virtual apps and desktops from on-premise data centers and public cloud platforms in a hybrid deployment.

InfluxDB is Once Again a Leader in G2's Fall 2022 Reports

G2 has released their Fall 2022 reports, and we are thrilled to share that InfluxDB – the purpose- built time series platform, has once again ranked #1 in the G2 Grid for Time Series Databases. InfluxDB has also held its leading position in the Momentum Grid for Time Series Databases. The Momentum Grid® identifies products that are on a high growth trajectory based on user satisfaction scores, employee growth, and digital presence.

Data Center Redundancy 101

The world depends on data centers in all aspects of daily life. To meet all-time high levels of demand that continue to grow with no end in sight, downtime is unacceptable for most organizations. The cost of downtime is rising and 40% of businesses report that just one hour of downtime can cost anywhere from $1 million to $5 million, not including the other associated fees. Large companies report that an interruption during peak business hours can cost almost $1 million per minute.

Driving Efficiency with Custom APM Dashboards

Have you ever struggled to have efficient visibility into your APM and log data? Have you ever been called on to display real-time data to your Sales or Marketing department, only to find yourself fumbling over the numbers without a way to display relevant data? Look no further! Retrace collects huge amounts of data about your application’s health and performance, then provides a customizable display in one place – your customizable APM Dashboards.

Streamlining support case creation and administration

When a customer has a support question or needs help to solve an issue, they should encounter a smooth experience all the way through to resolution. But that’s not always the case. At ServiceNow, when customer feedback revealed areas ripe for improvement, our employees listened and upgraded two important support workflows: case creation and auto-agent. “We try to provide customers with self-service content,” explains Vikas S., a product manager at ServiceNow.

Chaos testing: Reliability for cloud-native apps

Reliability is a critical concern for software delivery teams. Every second of lackluster performance or service interruption comes with high costs. The consequences can extend beyond just monetary expenses and have a huge impact on a company’s reputation. In a survey conducted in 2022, participants reported that over 60% of digital infrastructure failures resulted in losses of $100,000 or more.

The Future of Ops Is Platform Engineering

Two years ago I wrote a piece in The New Stack about the Future of Ops Careers. Towards the end, I wrote: I described the second category as “operations engineering minus the infrastructure,” dedicated to evaluating and assembling a production stack of third-party platform providers, enabling software engineers to self-serve their services and own their own code in production. I said: That second category I was describing now has a name. We call those teams "platform engineering.".

How to Manage Medical Inventories through an Inventory Management System

There is a large sum of assets and medical supply of which the healthcare industry has to keep a track of. Check-ups that are regular to surgeries and the supplies used in it, there is a long-list to it and it would lead to an employee investment of time, plus this technique is also open to human error. An organization always wants to keep good track and manage their supplies in a very effective way.

UC Today Deep Dive: Why Microsoft Teams Performance is Critical

UC Today, the leading online publication for Unified Communications and Collaboration technology, recently did a deep dive on Martello’s Microsoft-recommended Vantage DX solution for monitoring Microsoft Teams and found out that delivering exceptional user experiences and avoiding a Microsoft Teams outage can be easy with the right solution in place.