Operations | Monitoring | ITSM | DevOps | Cloud

What's New: PagerDuty Mobile Home Screen Experience

Hybrid and remote work is now the status quo. Companies campaigning for workers to return to the office are facing resistance, with some employers finding that they’re losing employees to jobs that give prospective hires the flexibility they want. Flexible work models have become a competitive advantage in a strained labor market. According to the latest Future of Work report from Accenture, 63% of high-growth companies have adopted a “productivity anywhere” workforce model.

Announcing New CircleCI + Honeycomb Integration Guide

If you’re writing software today, then you likely use a CI/CD pipeline to build and test your code before deploying it to production. Having a fast and efficient build pipeline saves you development time, shortens feedback loops, and helps you ship features faster. Conversely, slow and unreliable build pipelines are full of lost productivity and sadness.

Top 7 Customer Service Skills Every Service Desk Team Should Have

Internal IT support teams are often the first place employees turn for help with technical issues, and it’s important for team members to be able to quickly understand problems, identify solutions, and enable the employee to get back to work. Though there are plenty of technologies and organizational practices capable of improving support service teams, team-wide skills are the heart of every great service provider.

MTTD: An In-Depth Overview About What It Is and How to Improve It

In this post, we'll learn all about the incident metric mean time to detect (MTTD). We'll see how to measure it and look at its relationship with other incident metrics like MTTR (mean time to recover). Both metrics give useful insights into your incident recovery ability.

The importance of meeting your MSP customers face-to-face

As someone who has worked in an office environment for more than 20 years, I never considered the idea of working remotely. But as a result of what’s happened in the world over the past few years, like so many others out there, I find myself working from home full-time now. Don’t get me wrong, there are many benefits to working remotely—none more so for me than not sitting in traffic for an hour in what should have been a 10-minute commute.

Most Citrix VAD/DaaS stack components are not Citrix

A Citrix Virtual Apps and Deskstops or Citrix Desktop as a Service deployment does not comprise Citrix components only. For instance, SQL databases are crucial components of every Citrix VAD stack and therefore need to be monitored and managed intensively. Besides whether your Citrix delivery controllers have proper access to them, you obviously need to track the database performance and capacity as well.

How we run our Python tests in hundreds of environments really fast

Not in a reading mood? You also can watch the talk I gave at DjangoCon 2022. One of Sentries core company values is “for every developer”. We want to support every developer out there with our tools. But not every developer uses the newest or widely adopted tech stack, so we also try to support older versions of libraries and frameworks.

Where is data center architecture headed to?

You know what data centers* are, we’ve told you a lot about the on this blog. Today, however, it is time to check out a particular aspect such as the singleness of their architecture**. In addition to what role they play in the present and which one they will play in the future. * Physical facility that organizations use to host their information, applications, critical data… **There’s a good example of alliteration, great rhetorical figure. So let’s go!