Operations | Monitoring | ITSM | DevOps | Cloud

It’s increasingly common for service desk teams to perform some support operations over a live chat. This is a win for everyone. When using chat support, employees are looking for quick wins when it comes to solving their problems, and in many cases, the service desk can help them quickly without needing a site visit. I worked the service desk way before online chats were possible, but the truth is not much has changed since then.

This post highlights some of the features and improvements that we have released in the last month. If you want to submit your own ideas or vote on existing feature requests, you can now use our new public roadmap at roadmap.ilert.com. ‍

One of the building blocks of messaging is, you guessed it, messages! But there are different kinds of messages: Commands and Events. So, what’s the difference? Well, they have very distinct purposes, usage, naming, ownership, and more!

In-context dashboards for Google cloud storage, customizable, create alert, view logs for better storage system insights at project level and bucket level.

While it makes for bleak reading, the frenzy of sales and online shopping activity surrounding Black Friday, means this pre-holiday season is a key period for cybercriminals. And each year we see an increase in cyberattacks during what should be a feel-good time. The picture is all-the-more worrying in 2022, as this Black Friday weekend (25th-28th November) falls on the same date as the USA vs England World Cup game – a highly- anticipated day of betting for bookmakers.

15 November 2022: Canonical announced today the availability of new enterprise-grade Ubuntu images designed for next-gen Intel IoT platforms. Purpose-built for industrial environments and use cases, the latest Ubuntu images on Intel hardware deliver the performance, safety, and end-to-end security enterprises expect from the most widely used Operating System (OS) among professional developers with latest Intel technologies pre-enabled and available.

Redundant logs are a common nuisance in observability pipelines of all kinds. In large environments, excess logs can multiply data costs to unsustainable amounts. Log sampling is the process of randomly sampling logs to produce the same valuable insight with dramatically reduced data flow. Configuring agents in a pipeline to appropriately sample logs can be a pain. Pipeline managers, like BindPlane OP, make that process simple and scalable.

With AWS re:Invent right around the corner, infrastructure has been top of mind at Cortex. Earlier this year, we launched our revolutionary Resource Catalog, which integrates with AWS accounts to automatically ingest all infrastructure components, from s3 buckets to lambdas. Through this process, Cortex allows you to track everything in a single place, while augmenting the information that already exists in AWS. The Resource Catalog surfaces live information about your infrastructure assets.

Web performance isn’t just about how long a website needs to render all its page elements—it also covers techniques for monitoring an application’s runtime, user-defined transactions, component response times, and network requests. The important thing is using performance data to evaluate the success of your app or service, whether you’re trying to compare different versions or introduce new capabilities.