Operations | Monitoring | ITSM | DevOps | Cloud

Forward logs from the OpenTelemetry Collector with the Datadog Exporter

OpenTelemetry is an open source set of tools and standards that provide visibility into cloud-native applications. OpenTelemetry allows you to collect metrics, traces, and logs from applications written in many languages and export them to a backend of your choice.

A Guide to Incident Severity Levels

Maintaining IT infrastructure is a consistent challenge for system administrators, site reliability engineers (SREs), supporting developers, and technicians. Several factors can impact system performance, cause outages, or impact customer experience. On top of that, not all incidents are created equal. The impacts and severity of a system outage affecting 10% of your users are different from an outage impacting 90%.

ITIL Priority Matrix: How to Use it for Incident, Problem, Service Request, and Change Management

The ITIL priority matrix can be valuable in assigning and directing work in an IT service management (ITSM) environment. Following on from our guide to all things ITIL, it can help you understand what is causing the most pain to your end-users, and direct your support efforts accordingly. Done well, an ITIL priority matrix can decrease service downtime, improve customer and employee experience, and make the request and change processes more efficient.

Biggest Mistakes Companies Make When Evaluating & Purchasing APM Software

Most modern companies that offer web or mobile apps use APM at some stage to enhance their growth. APMs help you to understand what's going on inside your app. It helps you know when something breaks, and it also helps you learn how to make sure it doesn't happen again. However, choosing the right APM solution for your product is complex. If you select the incorrect tool, you may discard it because it will not enable you to meet your observability objectives.

How to create a perfect Asset Register with the help of Asset Management Software

FMCD Sector is one of India’s largest growing sectors. The rate at which it has been growing is tremendous and with that comes a different set of hurdles for the industry, if we try to summarize them it can be a low level of management and increasing competition. FMCD Sector is the one which always grows up, as the consumers for Packed foods at relatively low costs attract the consumers.

How to setup the native Teams connector in SCOM 2022

With the introduction of SCOM 2022, teams now comes with native integration with Microsoft Teams, replacing the old Skype for Business integration. This powerful new update gives users seamless unidirectional access to the latest alerts and notifications within their teams channels. Once set up, notifications like this one will pop up in Microsoft teams channels as you desire, keeping you informed of critical issues as they arise.

How balancing technology and people can elevate employee satisfaction

The pandemic has forever changed the workplace, especially for my support and product success team at ServiceNow. One thing that hasn’t changed is our commitment to operational excellence, which starts with a great employee experience. My goal is to improve employee satisfaction for our technical support engineers (TSEs). If our TSEs are satisfied, then our customers reap the benefits. When TSEs feel valued and appreciated, they build greater trust with customers.