Operations | Monitoring | ITSM | DevOps | Cloud

How We Earn It: High Customer Satisfaction

One of the gratifying things about working at Cribl is receiving daily validation that we’re making customers’ lives easier, and solving their real problems. Every time someone tells us something like this, our hearts gladden, and a goat angel gets its wings: Numbers like those also translate into…numbers. When we surveyed customers in our most recent quarter, our CSAT (Customer SATisfaction) score was above 90%.

What it's like to work on a Now Platform release

In our quest to make the world work better for everyone, ServiceNow updates the Now Platform every six months. To pull that off, we’re constantly working on many innovations. Our latest Tokyo release introduced scores of new solutions and modules to boost productivity, accelerate value, and ramp up organizational trust. Bringing those innovations together and ensuring they’re aligned with customer needs is a mindful and purpose-driven undertaking.

Event types and use cases for event correlation

As organizations grow and become more complex, so does the need to monitor and troubleshoot issues across the entire IT infrastructure. Event correlation is a powerful technique that can help make sense of the huge volume of alert data generated by monitoring systems and identify problems as they occur. In this blog, we’ll look at event types, use cases for event correlation and approaches that organizations can use to get the most out of this valuable tool.

Introducing Software Delivery Shield for end-to-end software supply chain security

Organizations and their software delivery pipelines are continually exposed to growing cyberattack vectors. Coupled with the massive adoption of open source software, which now helps power nearly all of our public infrastructure and is highly prevalent in most proprietary software, businesses around the world are more vulnerable than ever. Today’s organizations need to be more vigilant in protecting their software development infrastructure and processes.

Product Update - Arduino Onboarding Made Easy

We love to write and ship code to help developers bring their ideas and projects to life. That’s why we’re constantly working on improving our product to meet developers where they are, to ensure their happiness, and accelerate Time to Awesome. This week, we are covering a product release that we think will save you time and effort when onboarding to time series and InfluxDB using Arduino.

Review changes before deploying to production - Build. Preview. Deploy.

Whether you have two or two dozen developers working on features for your product, updates can introduce bugs or unwanted changes. Therefore, before merging a feature branch to production, you can review all the changes with our preview deployment feature. It allows you and your team to quickly and easily check that the latest changes work as desired. It also allows you to share feedback and helps prevent “it worked on my machine” scenarios.

Grafana 9.2 release: New Grafana panel help options, Grafana oauth updates, simplified variable editor for Grafana Loki, and more!

Welcome to Grafana 9.2, a jam-packed minor release with a wide range of improvements to help you create and share Grafana dashboards and alerts. Along with new developments for public dashboards and support for Google Analytics 4 properties, Grafana 9.2 offers new ways to connect with support teams about panel issues, a simplified query variable editor for Grafana Loki, improvements to access control, and much more.

Get your time back by getting rid of unused modules with Dropsonde

You’ve probably been using Puppet Forge modules to manage bits in your infrastructure for years. If you’re like most of us, you’ve gradually added more modules and maybe you’ve lost track of exactly what some of them do and on what nodes they’re declared. You may even suspect that you have modules installed that you haven’t actually used in years…. only you’re not quite certain which modules those might be. I am certainly guilty of this!

Authors' Cut-Shifting Cultural Gears: How to Show the Business Value of Observability

At Honeycomb, the datastore and query systems that we manage are sociotechnical in nature, meaning the move to observability requires a sociological shift as much as it does a technical one. We've covered the technical part in several prior discussions for our Authors’ Cut series, but the social aspect is a little squishier. Namely: How do you solve the people and culture problems that are necessary in making the shift to adopt observability practices?