Operations | Monitoring | ITSM | DevOps | Cloud

The cornerstone of every successful relationship—business or otherwise—is a clear, mutual set of expectations. In IT, this plays out in the form of service level agreements (SLAs). But really, SLAs are only the first step in the journey to a happy customer relationship. The real key to maintaining happy customers over the long term is SLA management. Knowing how important SLAs are raises several questions: How do you create one, what should it contain, and how do you manage them?

For organizations that leverage AWS resources, CloudWatch is a “must-have.” Operations teams leverage data from their AWS environments to identify service issues and maintain availability. By using CloudWatch and its associated products, organizations can monitor their AWS resource usage to optimize their environments.

The clock is ticking for financial services companies that operate in the European Union (EU). Starting in January 2025, financial services providers and their third-party technology service providers must meet the new regulatory requirements of the Digital Operational Resilience Act (DORA).

Windows is widely used by developers, businesses, and individuals alike. Renowned for its adaptability, security, and reliability, the operating system is a preferred choice for servers, desktops, and embedded devices. It also holds a significant presence in the cloud, serving as the foundation for numerous major websites and applications.

With M-21-31’s Advanced EL3 requirements now past due, many US Federal Civilian agencies are still looking to close gaps in their Enterprise Logging capabilities. As part of the EL3 requirements, agencies must be finished implementing user behavioral analytics (UBA) that enables: For many organizations that leverage machine learning (ML) to detect anomalous behavior across the network, UBA solutions have become a critical piece of the enterprise security and insider threat puzzle.

LogicMonitor has long been synonymous with observation — a platform that keenly watches over IT environments, alerting teams to potential issues. However, the age-old challenge remained: how to seamlessly transition from observation to action. Enter the LogicMonitor event-driven ansible integration with RedHat. What sets this solution apart is the fact our teams worked together to build it.

ShipHero needed a robust, cost efficient observability platform to support DevOps, customer support, and more. Committed to timely service, ShipHero recognizes that the seamless performance of its software is paramount to customer satisfaction. To maintain this high standard, the development team needs the right data at their fingertips to quickly find and solve problems as they occur.

Imagine this scenario: your platform appears to have an issue. Maybe it has gone down or maybe it has affected a large volume of users or perhaps just a few of those important ones; either way there is a significant problem with it. Users are complaining and are happy to shout about the platform not working on X (formally Twitter).

Surely you may have at one time or another received an email warning of an outstanding invoice, a parcel shipment that you did not expect or a warning from the bank about suspicious activity in your account. These messages usually adopt an alarming tone and provide you with a link to a website that you must visit right away to verify your personal information or to complete payment information. Caution! This is a “phishing” attempt, one of the most popular scam methods on the Internet!

In this blog series, we’ll explore how Cribl Stream can leverage your existing cross-domain solution (CDS) to easily collect and send your log and metric data between disparate security domains or across air-gapped networks. The goal is to retain as much fidelity of the data as possible, deduplicating processes and simplifying management efforts.