Is it important to your customer to understand the distinction between IT Operations Management (ITOM) and IT Service Management (ITSM)? Most likely not. Your customers are only concerned with how quickly you solve their problems. It makes no difference to them which application or infrastructure you use. So why should you, as an organization, be concerned about the meaning of these concepts, how they align, how they differ, and why they matter?
It’s been more than half a year since I joined Exoprise. When Covid-19 struck last year, it became clear that companies would expand their hiring requirements beyond local regions and find suitable candidates (just like me!). Remote work and the requirement for on-boarding remote workers no longer became a luxury. This is reflected in job portals and HR sites such as Indeed and Glassdoor where they began to insert a new tag “Remote WFH Option Available”.
By 2022, Gartner estimates that more than 3 out of 4 global organizations will be running containerized applications in production. With this comes a new set of monitoring challenges — ephemeral, short-lived infrastructure, complex service interdependencies and on-call developers who now need access to data for fast troubleshooting, just to name a few.
Topology is a multilayered map showing how everything in the IT environment is related. It's similar to Google Maps, which gives you a bird's eye view into an area and how everything is interconnected. Also, in Google Maps, you can see how traffic is flowing and which intersections may be causing bottlenecks. A view into topology allows similar visibility. You can see how components of an IT system are laid out to interact with each other.
Just like that Mobile March Madness 2021 is almost in our rearview. Before we look to April, let’s recap some of our most notable mobile updates from this past month with a few tips on how to solve what matters faster and a sneak peek of what’s coming next. That’s right. We’re constantly improving our mobile monitoring solution independent of our alliteration-based marketing campaigns.
Network monitoring is the process of looking after your network with the help of various tools and techniques. These tools that are often called network monitoring systems constantly track various aspects concerning your network, such as bandwidth usage, traffic, etc. This tracking is important in case of outages as these systems notify the network administrator immediately. Moreover, network monitoring systems are essential for status updates so that you can improve your system’s efficiency.
A very fun part of my job as a Solutions Engineer at Grafana Labs is getting to learn the ins and outs of a new feature or play with a plugin while it is still in development. So, when I heard murmurs that our latest Enterprise plugin would be an integration with Jira, I felt the forsaken call of the agile sirens luring me back to my days when I worked as a technical writer on a product team.
Metrics Explore is the Logz.io feature for deep dives into Prometheus metrics. Similar to Kibana Discover, it allows for easy querying, pull-down list selections, and other ways to navigate your data. Best yet, you can explore important metadata for detailed metric analysis. There are a few ways to move around the metrics in your system. Get started by finding the Explore icon on the left-hand menu.
Why do organizations invest in observability? Because it adds value. Sometimes we forget this when we’re building our observability solutions. We get so excited about what we’re tracking that we can lose sight of why we’re tracking it. Technical metrics reveal how systems react to change. What they don’t give is a picture of how change impacts the broader business goals. The importance of qualitative data in business observability is often overlooked.
