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AI + PSTN = Changing the UC Landscape

While last month’s Enterprise Connect 2024 (EC24) show seemed a bit light in terms of headline news, it did offer one high impact storyline around the integration of AI services with the PSTN. EC24 showcased the addition of AI services, including transcription and meeting minutes, to PSTN call using popular UC services (Teams, Zoom, Webex, Ring Central). While these have been in place for conference calls for almost a year, AI for one-to-one calls via the PSTN is new in 2024.

Innovate & Educate: The Rise of Artificial Intelligence Education

Learning can be frustrating when it feels like it's a one-size-fits-all approach. But what if that could change? AI can tailor lessons to your learning style. Virtual tutors are always patient and ready to explain tricky math problems again. Event tests that understand what you need to learn next are a reality. It isn't science fiction - it's the power of artificial intelligence in education. This approach is transforming how we learn. It holds exciting possibilities but also raises important questions.

ChatGPT & the Enterprise: Balancing Caution and Innovation in the Age of AI

OpenAI's groundbreaking AI tool ChatGPT was officially launched on November 30th, 2022. However, it wasn't until the early months of 2023 that its impact truly began to ripple through the global consciousness. This transition from a novel technological release to a sensation that captivated the world was both rapid and remarkable. The metrics speak volumes: According to Similarweb, ChatGPT garnered around 266 million visits in December 2022.

Embracing the AI Revolution: A Leader's Perspective on the Future of Business

"In a world where change is the only constant, the rapid advancement of Artificial Intelligence (AI) is a formidable force that is redefining life and commerce. As we witness firsthand the seismic shifts occurring in the business world due to the advent of AI, the landscape is changing rapidly, and with it, the rules of engagement for companies across the globe.

NLP vs. LLMs: Understanding the differences

As AI continues to grow and solve problems across countless industries, a key part of that tech is the ability to seamlessly bridge the gap between human language and machine understanding. This is where natural language processing (NLP) and large language models (LLMs) come in. They provide distinct and specialized approaches for connecting the power of human communication with software and machines. Or in simpler terms, NLP and LLMs enable us to have human-like conversations with software.

How AI Phone Support Can Solve Common Dining Reservation Challenges

One can envision entering a realm where reserving a table at their preferred restaurant is as simple and expedient as placing a phone call, irrespective of the hour or day. This has become a tangible reality due to the technological advancements that have transformed culinary experiences. Conventional reservation systems, characterized by their congested timetables and restricted operational periods, have historically caused discontent among both patrons and dining establishments. Introduced is an innovative solution known as AI phone support for restaurant.

The role of secure data storage in fueling AI innovation

Artificial intelligence is the most exciting technology revolution of recent years. Nvidia, Intel, AMD and others continue to produce faster and faster GPU’s enabling larger models, and higher throughput in decision making processes. Outside of the immediate AI-hype, one area still remains somewhat overlooked: AI needs data (find out more here).

AI realism (part two)

Emotions are running high about AI technologies. In this 2-parter, I do my best to make a rational case for the state of AI, and how we can respond to it. This is the second part; catch up with part one here. Today, we’ll talk about developing a company culture that thrives on experimentation and unpredictability. I’ll describe the conditions that can keep a product company nimble and healthy during a period of rapid change, enabling it to take advantage of emerging technologies.

The next buzz in the city of bees: digital infrastructure, AI, and Manchester

Manchester has come a long way - from pioneering the world’s first stored program digital computer, to becoming the top tech city in the UK outside of London. The MCC 2021-2026 Digital Strategy now guides a £5bn digital economy, with more than 10,000 businesses employing over 96,000 people. It has seen the development of five unicorns and is still home to three, billion-pound businesses. So, the city of bees is buzzing.

How Do ITSM Systems with AI Based Collaboration Workspaces Enhance Productivity and Foster Customer Success?

With the increased demand for the digitalization and automation of business operations over the past few years, IT Service Management (ITSM) has undergone significant transformation. For IT service departments, the accelerated pace of digital transformation has brought new challenges, such as an increased dependency on IT solutions, legal and regulatory compliance, and growing IT complexity.