Operations | Monitoring | ITSM | DevOps | Cloud

Today, we are introducing Resolved by Timer. It is a timer you can set on your incidents. When the timer runs out, the incident resolves on its own. Not all incidents need manual attention. Sometimes they just sit on dashboards, adding noise long after they have stopped mattering. And when that happens, Spike also treats them as “open incidents,” which can end up suppressing new alerts if the same problem re-triggers later. Resolve Timer solves both problems.

Thailand is emerging as one of Asia’s most important digital hubs. Fuelled by large-scale investments in data centres, cloud regions, and network infrastructure, the country is becoming a central link between Southeast Asia and global markets. Recognising this, Console Connect, PCCW Global’s Network-as-a-Service platform, has expanded its footprint by enabling 13 new data centre locations across Thailand, bringing the total to 16 nationwide.

The Elasticsearch storage engine team has made significant strides in improving storage efficiency and performance in Elasticsearch 8.19 and 9.1. Now that these changes are available, what impact can they have on your business? And how do you make the most of them?

If you're like me, you got into this business because you love building awesome apps. If you've been in the development space long enough, you'll eventually have to do work on those awesome apps that doesn't feel so awesome. Security can be one of those things. Taking Rails security seriously is important, even though the Rails framework does much of the heavy lifting. Before we get too deep into the details of Ruby on Rails security, let's take a second to reflect on the good times. ...

If you’ve ever worked in a loud office, you know the drill: A co-worker’s on a call, someone’s talking about the next Taylor Swift album in the break room, another’s constantly clearing their throat, and the HVAC sounds like a jet engine. It’s loud. Your brain tries to filter it all out, but it’s no use. Then you put on noise-canceling headphones… and suddenly, you can think again.

Head spinning with all the “aaS” acronyms floating around these days? Our complete glossary will bring you up to speed. We’re watching the world go as-a-service in real time, and it has made for some heated Reddit threads about how our existence is being monetized at every turn. It’s difficult to refute that individual consumers should have the option to pay a one-off fee for software, platforms, and media as opposed to paying for temporary access.

In Part 1 of this series, we explored how to instrument a LangChain trip planner agent with OpenTelemetry and send telemetry data to SigNoz. By tracing each step of the planning process: LLM reasoning, tool calls for flights, hotels, weather, and activities, and the final itinerary response, we saw how observability turns a black-box agent workflow into a transparent, debuggable system.

LangChain has become one of the most popular frameworks for building LLM-powered applications, making it easier to create agents that can reason, plan, and take actions. But like any production-grade AI app, LangChain agents can run into performance bottlenecks, hallucinations, or tool call failures. And without proper LangChain observability, it’s hard to know where things break down.

As you develop internal tools or public-facing data applications, implementing authentication mechanisms becomes essential. Without authentication, you risk exposing sensitive information or allowing unauthorized access. Fortunately, integrating secure user access does not have to be complex. AWS Cognito provides a straightforward way to handle authentication, user management, and access control across multiple identity providers.

Monitoring your websites from the US region is critical for serving users from the US as it helps you improve website performance and compliance-related practices, ensure business continuity, and offer a better customer experience. Just a few milliseconds of added lag specific to US connections can impact bounce rates and conversions, making localized monitoring essential.