Operations | Monitoring | ITSM | DevOps | Cloud

Leverage your Service Desk's Self-Service Portal to Enhance Employee Experience

With the growing focus on human capital management, the concept of employee experience has embedded itself into IT service management. The changing global landscape means that employees working from any remote corner of the world expect seamless service delivery irrespective of different channels, time-zones, or even devices.

Faster Kubernetes Development with Rancher, DevSpace and Loft

Today, Kubernetes is getting more and more important, not only in the world of operations but also in the world of development. Knowledge in Kubernetes is a highly sought after skill. Yet the question remains whether developers should get access to Kubernetes and if they even need to know about Kubernetes at all.

What is Azure Blob Storage?

If you have ever had the need to store large amounts of files and data, then Azure’s Blob Storage is made for you. Microsoft’s Azure Cloud provides huge benefits with not only their fantastic services, locations, availability and support, but also in their almost seemingly infinite capacity. Azure Blob Storage is not only scalable, durable and almost always available it also provides flexibility to scale as your business requirements need.

The ROI of Digital Experience Monitoring

In business, it’s important to ensure that you are getting the most out of the tools that you are paying for. If it’s a monitoring service, the data you collect should give you actions to help improve incident management by identifying the root cause of user issues faster. Assessing the return on investment (ROI) for all of the tools you use in your IT department is an essential step for improved efficiency and adoption of applications.

Event in Review: Splunk's DevOps & Observability Best Practices Event

Last week, Catchpoint was one of the sponsors of Splunk’s half-day DevOps & Observability Best Practices event. It was a jampacked conference that examined what observability is, its key drivers, and how observability and monitoring exist “like two peas in a pod”, perfect compliments to one another in enabling enterprise to better understand overall systems behavior and health.

Focusing on virtual server monitoring

It is undeniable that today we really live in cloud… of virtual servers. It is so because the vast majority of services and applications “rely” on them: any survey shows, outright, that users use them very frequently (banks, universities, e-commerce, etc.). But, how is virtual server monitoring done? Pandora FMS has done its homework and today I will explain how.

Transparency Under the Hood: Self-service Integration Diagnostics

As many recent studies show (like this one from Mckinsey) , self-service in B2B products is a growing trend. Today’s enterprise users expect the same seamless and simple experience they’ve learned to love as consumers. This works well for many simple tasks. But when it comes to more complex actions that require working with ‘under the hood’ technical features, things haven’t changed much since the early days of enterprise technology.

AWS vs Firebase - Is It Even a Fair Fight?

Now that you’ve chosen to go the serverless route, which vendor option should you go for? That’s one of the major questions that anybody asks themselves when they make the switch. Should you choose Amazon Web Services (AWS), which is a mature service that will serve you well, or should you go with e Google’s younger Firebase? Before the comparison of AWS vs Firebase, we should understand what serverless really means. This one server can be responsible for several different functions.

Five engineering productivity lessons from Covid-19

The world became a different place post Covid-19, and how we work, communicate and collaborate has been redefined—possibly forever. When “shelter in place” hit the entire world, we were not sure how we’d be able to execute our projects, customer commitments, and day-to-day operations. OpsRamp, an ITOM provider, has a distributed team across the U.S. and India for development and operations, and most of our engineers rarely worked from home.

4 Cloud Monitoring Capabilities That Really Matter

With nearly every organization moving at least some portion of their infrastructure into the cloud, the value is well understood—we’re not going to re-hash those umpteen benefits here. But when you migrate, you cede some control. That’s by design and it’s not inherently bad. It does, however, mean that you need to keep an eye on those deployments to make sure you’re getting the performance and benefits you expect. And you need to watch it over time as things evolve.