Operations | Monitoring | ITSM | DevOps | Cloud

Five worthy reads: The evolving employee experience

Five worthy reads is a regular column on five noteworthy items we have discovered while researching trending and timeless topics. This week, we explore how the employee experience is evolving with the new normal. The employee experience (EX) isn’t about ping pong tables or bring-your-pet-to-work days anymore. The new normal of working remotely has brought in a paradigm shift in the way businesses and employees operate.

Best practices for monitoring AWS CloudTrail logs

Engineering teams that build, scale, and manage cloud-based applications on AWS know that at some point in time, their applications and infrastructure will be under attack. But as applications expand and new features are added, securing the full scope of an AWS environment becomes an increasingly complex task. To add visibility and auditability, AWS CloudTrail tracks the who, what, where, and when of activity that occurs in your AWS environment and records this activity in the form of audit logs.

How we went from kops to EKS in production

Amazon’s EKS service (Elastic Container Service for Kubernetes) allows you to create a Kubernetes control plane in your AWS account without having to configure Kubernetes master nodes, etcd, or the api servers. In this blog post we will cover the motivation for using EKS, the preparation required to create an EKS cluster, how to configure EKS in Terraform, and how to set up kube2iam with EKS.

What are the benefits behind monitoring IT and OT convergent systems in Manufacturing?

Almost every single industry is now facing some form of convergence. Generally, it begins with optimizing a process and then optimizing the enterprise management systems for federating the management of each process. For the services industry, this convergence between systems has primarily been within the bounds of information technology. Manufacturing has an entirely different story to tell.

Better monitoring and logging for Compute Engine VMs

Over the past several months we’ve been focused on improving observability and operations workflows for Compute Engine. Today, we are excited to share the first wave of these enhancements are now available. These include: Significantly improved operating system support for the Cloud Monitoring and Cloud Logging agents. The ability to rapidly deploy, update, and remove agents to groups of VMs, or all of your VMs, by policy, with as little as a single gcloud command.

Cloud Native, You Keep Using Those Words

Ask a hundred IT pros and their managers what “cloud native” is, and you’ll get as many different definitions. In part it’s because public cloud providers (PCPs) seek to provide all things to all IT teams, but it’s also because each organization has different goals for cloud. If I could get away with it, I’d enclose cloud native in quotes whenever it’s unclear what business expectations are for PCPs.

10 Common Issues You Could Experience When Using Citrix Cloud

There are an increasing number of organizations, who are moving their Virtual Apps and Desktops deployments to Citrix Cloud by using the Virtual Apps and Desktops service. Citrix Cloud allows you to host components such as your core management layer for a Virtual Apps and Desktops deployment in the cloud, managed and kept up to date by Citrix.

Incident Review - Google Outage

When something as ubiquitous as Google goes down, there is a lot of online frenzy with users tweeting and searching for updates on the issue. That’s exactly what we witnessed today between 9/24/2020 17:59:44 PST to 9/24/2020 18:23:20 PST. Multiple Google services like Mail, Drive, Meet, Hangouts experienced downtime. Frustrated users took to Twitter to report the outage and the tweets were captured by Websee. Users trying to access Google services got a 502 error screen.