Operations | Monitoring | ITSM | DevOps | Cloud

Five Key Monitoring Capabilities for Top Payment Gateway Performance in E-commerce Applications

Payment gateway outages and performance issues have a disruptive effect on your business. When customers cannot complete a transaction, it leaves them frustrated and anxious. Even if it is not an outright outage, customers are wary of a flaky payment experience. They are often reluctant to retry the transaction for fear of being charged twice. This results in abandoned purchases and lost revenue.

The Bird is the Word: Getting Up and Running Fast on Humio, by Crowdstrike

I’ve been in the log data analytics space for years, and I have loved seeing the technology and methodologies change and evolve. One of my favorite changes has been the emergence of index-less solutions, and Humio has a great solution here. If you haven’t heard of Humio, you should check out their index-less log management solution for yourself (free up to 16 GB/day too).

Build cloud infrastructure from your CI pipeline with Pulumi

Modern software systems are complex, with services distributed across data centers, in many zones, all around the world. Gone are the days when we managed individual servers dedicated to our organization, comfortable with the knowledge of the unique quirks of our setup. Now we rely on others to manage massive data centers where we borrow small slices of virtual space on shared hardware, traveling over shared networks, all in a system we call the cloud.

Where are Monitoring Tools Headed? Help from Innovation Insight for Observability by Gartner

Enterprises are getting fed-up with their existing system monitoring tools. Despite decades of investments in monitoring tools, many businesses fail to notice a problem in their digital services until a customer calls to complain about it. So, it’s no surprise that businesses are looking for better solutions, and this has sparked an increasing interest in observability, according to Gartner in its updated report, “Innovation Insight for Observability.”

Pepperdata Profiles: Cody Epling on Bringing a Customer-Centric Approach To Sales

Here at Pepperdata, we put a premium on individuals whose skills and experience can help us reach our goals. We believe our team is composed of the best people in their respective fields. Our “Pepperdata Profiles” series gives a spotlight on our gifted individuals and allows us to highlight our employees’ experiences.

Observability for K-12 and higher education: Top 4 challenges and how monitoring can help

K-12 and higher education institutions experienced massive changes in 2020 with the shift to online learning. New challenges arose, such as an increase in cybersecurity threats, students and staff requiring 24/7 access to their computers, and the need to update and improve infrastructure and applications IT infrastructure monitoring allows K-12 and higher education institutions to face common technology challenges both reactively and proactively.

How tech helps government agency recruit for disaster response

When high temperatures, prolonged drought, and lightning strikes ignited a huge swath of Australia’s wilderness in late 2019 to mid-2020, Australians stepped up in droves to assist with the rescue and cleanup efforts. The New South Wales (NSW) Rural Fire Service (RFS), a government agency under the NSW State Public Sector, was inundated with inquiries and applications from people wanting to join the fight.

OnCallogy Sessions

Being on call is challenging. It’s signing up to be operating complex services in a totally interruptible manner, at all hours of the day or night, with limited context. It’s therefore critical to have proper on-call on-boarding procedures, offer continuous training sessions, and continuously improve documentation. We also need to make sure people feel safe by providing ways to reduce their stress, and make room for questions to surface all sorts of uncertainties around our operations.

OpenTelemetry Collector - What Is It?

Before we dive into the Collector, let’s cover the components that make up the OpenTelemetry project. If you missed it, our post What is OpenTelemetry gives a high level introduction to OpenTelemetry and the key components of OpenTelemetry project: The OpenTelemetry collector is optional when using a SaaS service like Scout. Even so, knowing what the Collector can do and when to use it is helpful to understand.