Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Why a software self-service portal is a must

Imagine you’re in an airport and going through security. Why do you have to go through such rigorous checks? These security checks protect the passengers and the aircraft themselves from accidental harm and possible crime. Assume you’re in the office now. You enter the office after showing your ID card. Even if you forget your ID card, all you have to do is tell the receptionist your employee ID and they can let you in.

New 2022 Report: Alarming Ransomware Trend Shows No Sign of Reversing

It’s no secret that ransomware threats skyrocketed – in both volume and boldness – during the pandemic. Threat actors capitalized on the sudden transition to remote work and the resulting lapses in security. Now that the working world is beginning to settle into a permanent Everywhere Workplace, you might think the ransomware trend would begin to reverse. Not so, according to a new report from Ivanti. The report details ransomware trends from Q1 2022, and the findings are bleak.

What are the top priorities for tech leaders in 2022?

The high penetration of cloud-based applications and the Great Resignation that shows no sign of slowing down makes technology the differentiator for organizations, stressing the need for uninterrupted IT now more than ever. As Christopher Kay from the Hackett Group rightly pointed out in a session at the Be Unstoppable virtual summit, delivering a great employee experience at the workplace is the linchpin for organizations to fight the battle against the Great Resignation.

Automating the employee offboarding experience

For the past year, the unprecedented movement of workers leaving jobs and switching career paths (aka the Great Reshuffle), has been top of mind for most organizations. Although losing talent is largely inevitable and a natural part of any company’s ongoing evolution, many organizations are recognizing the velocity of employee exits as one of the greatest risks they face today. To assess your organization’s risk, answer these questions.

How Can a Transformational Leadership Style Benefit IT?

It’s been twenty years since the corporate scandals of Enron, WorldCom, and Tyco. The collapse of these giant corporations ruined the lives of the employees who tirelessly worked for leaders who let greed dictate their decision-making. Laws have been implemented since then to help reduce the risk of another Enron, but laws won’t stop all instances of poor leadership. Poor tone at the top increases vulnerabilities, employee non-compliance, and job dissatisfaction.

Top 7 Key Features Your Network Monitoring Software Should Have

With the covid-19 pandemic, the demand for broadband communication services has soared and experienced a 60% increase in internet traffic compared to before the crisis However, with prolonged times spent at our homes during the lockdown, continuous network connectivity has become the need of the hour for the entire world.

What is ITOM? | IT Operations Management Explained | ITOM Made Easy 1/5

In this IT Operations Management (ITOM) tutorial, Stephen Mann defines ITOM, breaks down ITOM concepts, why it's needed, how it stacks against ITSM, and what it offers to organizations. This is the first video in a 5-part series on IT Operations Management. Subscribe to our channel and stay tuned for a new ITOM episode every week.

What comes first: ITAM or configuration management?

IT asset management (ITAM) and configuration management are critical for IT modernization initiatives. Although both strategies provide guidance for tracking IT assets, their objectives are quite different. ITAM is about managing IT assets from a cost, risk, and value perspective. Configuration management tracks IT assets from an operational and support perspective.

4 Key ITSM Trends for 2022 | ITSM Trends | CIOs

Description: Four Key ITSM Trends for 2022 and what leaders can do to deliver a modern service desk which not only meets expectations of its users, but helps agents do more than ever before Speakers: David Wright - Chief Value & Innovation Officer at SDI, Angelica Reyes - Head of EU & UK Marketing at Freshworks. Duration: 30 mins

Employee Experience - The New Competitive Advantage Driven by IT | EX | ITSM | ESM

Description: A deep dive into service management’s integral contribution to customer service and gaining a new competitive advantage through the delivery of unparalleled employee experience. Speakers: Karen Ferris, Author, Speaker, Change Expert, and Ben Pluznyk Director & Country Manager - Australia & New Zealand, Freshworks. Duration: 22 mins