It's easy for businesses to drop into reactive survival mode during a crisis like COVID-19. Navigating rapidly changing conditions can make it difficult to think beyond immediate challenges. And yet, even – or perhaps especially – in a crisis, it’s imperative that companies execute strategies that will make them stronger in the long term. In the case of COVID-19, those strategies should support clients as they transition to new working conditions.

First impressions matter. The first day of a new job can be daunting, especially in a post-2020 world. Back in 2019, you might have asked yourself questions like: is this office going to be open-concept or a bunch of cubicles? Will I get to sit near a window with some natural light or are they going to stick me next to the bathroom? Now new hires ponder questions like: what will my digital work environment look like? Will IT send me a new laptop, camera, and speakers?

Have you ever seen one of those old war movies where some grizzled veteran is whispered to have the fabled ‘1,000-yard stare’? Well, you need to keep an eye for it among IT teams too. IT Support Fatigue was already a very real problem before the pandemic, and has only become more severe in the months since. It’s an issue we explored in the Nexthink Pulse Report.

Positive employee and customer experiences are critical to business growth and digital transformation success. But, such experiences require revamping how organizations structure, deliver, and measure IT services. That’s why human-centered IT service management is growing in popularity for companies that want to innovate IT and gain a competitive advantage. Here are some insights for IT leaders who may be hesitant to take the leap into human-centered ITSM.

IT teams across the digital world are currently facing their biggest test yet. Ensuring that things are running smoothly when employees are working from home. And they’re doing a very good job at it. But, there’s always room for improvement right? If you’ve ever been a part of an IT team, you know the pain of jumping between multiple software tools, the effects of a broken down collaboration system and the struggle for visibility amongst team members.

H.L. Mencken once famously wrote, “…there is always a well-known solution to every human problem—neat, plausible, and wrong.” More than just a pithy way to frame the entire concept of “cost containment” (whether network-specific cost, the broader category of IT, or the cost of anything else, to be quite honest), it’s an integral aspect of what I’ll be proposing in this and subsequent articles in this series.

We are very excited to announce the official release of Ivanti Desktop and Server Manager Remote Control - A new Remote Control solution based on Ivanti technology! Ivanti continues to provide useful tools to support our customers in the Everywhere Workplace – especially in times where remote work is more often the norm rather than the exception.

Modern organizations need to move fast. Toggling between legacy and modern systems is frustrating. Often there are disconnects between legacy and modern platforms, requiring manual work to bridge the gap. Many of the ServiceNow customers I speak with every day tell me they’re trying to drive automation across a mix of legacy and modern applications.

The past 12 months have seen significant changes and upheaval in the way we live our lives and also in terms of our work environment. Many organizations moved to remote working almost overnight, leaving IT with significant challenges in terms of ensuring users continue to remain productive and secure. Organizations have been increasingly looking to cloud technologies to provide solutions to these challenges.