Hi! We’re Ivanti. We may have met before, but we’d like to reintroduce ourselves because a lot of things have changed for us. Between seriously expanded capabilities and a bold, fresh look, we’re a whole new brand. Of course, things haven’t just changed for us; the whole world has changed. For one thing, there’s a good chance you’re reading this from somewhere other than the traditional office space where you camped out prior to spring 2020.

For over four decades, large US businesses have relied upon the shared services business model for cost reduction and operational efficiency. Even now, the trend continues with over 80% of the Fortune 500 companies in the USembracing it for obvious reasons. Presently, Human Resources (HR) and Legal shared services teams have become increasingly popular due to their sensitive nature and the supportive role they play in the overall functioning of a business.

So, what does CX mean? As you can expect with any “what is” query you pop into Google, Wikipedia does a great job providing customer experience definition. It says that: “The product of an interaction between an organization and a customer over the duration of their relationship”. Now, by all means – that 100 % true. But, being in the customer experience game ourselves, we’re not entirely satiated. At least not just yet.

Efficient Data Center monitoring and management supports our digital economy. As a result, operation and protection of the Data Center are critical. For reliable and safe monitoring, transparency is of utmost importance. But it is surprising to witness that one of the least explored area in data center network establishment is monitoring. This is ironic because at its core, a network has two goals: 1) Get packets from A to B 2) Make sure packets are received from A to B.

Being a student can be exciting—and tough — all at the same time. There are many new things to get used to: a new place to live with new people, finding your way around a jumble of buildings, and new freedoms, often for the first time. Then there’s the challenge of your studies, with lots of new things to learn, deadlines to meet, and exams to pass. For many, life can feel quite stressful.

After adopting foundational practices of knowledge management many organizations aim to expand this practice outside of IT. While comprehensive knowledge management is an effective way to connect employees to solutions from multiple departments, maintenance can be a major challenge. This post will dive a little deeper into how to consolidate knowledge base articles from multiple departments.

Password 1.0 was your cat’s name and your birth year and you used it across every endpoint for a decade. We see you, Sprinkles1979. Password 2.0 was SSO and MFA and WTF because literally everyone used Facebook for authentication. We all saw how well that went. It’s time for Password 3.0 We’ve always operated at the leading edge of innovation, and this is no exception. While the industry gets bogged down in sending texts to confirm authorization, we’re moving forward.

Today’s employees and customers expect modern, frictionless IT service management (ITSM) experiences that incorporate digital workflows. But how do enterprise IT leaders deliver on this expectation? The answer is simple: human-centered IT service management. Human-centered ITSM means incorporating human-centered design to simplify IT technology and make it easy for people to use. It’s not a completely new concept, but it’s more critical today than ever. Here’s why.

Is it important to your customer to understand the distinction between IT Operations Management (ITOM) and IT Service Management (ITSM)? Most likely not. Your customers are only concerned with how quickly you solve their problems. It makes no difference to them which application or infrastructure you use. So why should you, as an organization, be concerned about the meaning of these concepts, how they align, how they differ, and why they matter?

Complexity breaks correlation. Intelligence brings cohesion. This simple principle is what makes real-time asset intelligence a must-have for AIOps that is meant to diffuse complexity. To further create a context for the user, it is critical to understand service dependencies and correlate alerts across the stack to resolve incidents. CMDB systems have been useful to break down configuration items into logical layers. But, that’s not enough because they can become outdated very soon.