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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Mergers & Acquisitions: Getting Your IT Integration Strategy Right Post-Acquisition

Mergers and Acquisitions (M&A) in the private sector have been experiencing unprecedented growth, not only in terms of the number of yearly global transactions, but also in terms of their value. M&As are also well-reputed for their exceptionally high failure rates, as highlighted by the Harvard Business review in 2016: “…companies spend trillions on acquisitions every year. Yet study after study puts the failure rate of mergers and acquisitions somewhere between 70% and 90%”.

OpsRamp Receives Integration Certification From ServiceNow

OpsRamp, the service-centric AIOps platform for the modern enterprise, today announced it has received certification of its integration with ServiceNow. The certification is a validation of best practices in the design and implementation of OpsRamp’s ServiceNow ITSM integration for accurate root cause(s) analysis, rapid incident response, and automated remediation.